Get your own customer support community
 

Can the "Direct from [username]" prefix in the Twitter DM to SMS messages be shortened to just [username]?

I just received a Twitter DM via 3jam and it got cut into two sms messages because the user had a long username.

I'm assuming this means that 3jam also charged me for 2 sms msgs. Do correct me if I'm wrong! 8-)

Anyway, the main body of my friend's DM only contains 141 characters, but the total sms msg length became 163 characters because of the "Direct from [username]:" prefix that Twitter places in front of the DM text.

In this specific example, I lost 22 characters to that prefix (141 + 22 = 163, which is over the 160 char limit for sms)

So I was wondering -- could you kindly consider implementing one of these enhancements so we can save on characters (and therefore save on sms messages)?

a. Remove the "Direct from " text. Leave the username and a colon afterwards.
This saves 12 characters, and since 3jam only offers DMs right now, it's obvious that anything received via 3jam is a DM. The "Direct from " text is redundant.

b. Change "Direct from [username]" to "d.[Username]".
This saves 10 characters, but makes it explicit that the incoming message is a direct msg. Should 3jam expand the Twitter service to include @replies or updates, there won't be any confusion.

c. Any other character-minimizing improvement you can think of

Thanks for listening!
 
happy I’m hopeful

Follow this discussion to get notifications on your dashboard.


User_default_medium