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No A/V signal from source SlingPlayer and charged twice for this month's service.
I have been having trouble connecting to my SlingPlayer. I am getting <100kbps> I have tried the Chat, your phone numbers and emails - all at least four times each over the past 36 hours with no success.
Also, I received two invoices for this months bill (Stating I owed twice as much as normal)
Also, I received two invoices for this months bill (Stating I owed twice as much as normal)
I’m very upset because I'm off-work with nothing to do!!!
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Inappropriate?I've had nothing for hours now maybe they are going out of business?
I talked to live chat today they said 5-10 minutes but that was 5 hours ago. -
Inappropriate?Going on 48 hours with no service. I think they are out of business. If so, what happens to the Direct TV hardware and the Sling Player hardware that I paid for when starting this service?
I’m upset and confused!
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This solves the problem
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Hi Laren, once again, we apologize for the 48 hour turn around on your tech support ticket. We pride ourselves in turning support issues around in just hours, but last week was an extraordinary amount of work as we moved all of our customers over to a new bandwidth provider. You are now probably experiencing better speeds when you connect - please let us know your viewing experiences, we'd love to hear them. -
Inappropriate?Hello - We had a billing error on the 1st that created duplicate invoices for some customers. I had gone over the list and tried to delete the dupes before we ran the credit cards, but I must have missed a few. Your CC will be refunded by the end of the weekend for the over charges. Sorry about that.
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Inappropriate?why is no one online or answering the phones during your posted business hours?
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Inappropriate?Hello everyone who communicate in this forum with all kind of problems and struggle,the customer-support on a2btv say they are very BUSY but not some explaining what reason,but the quality on speed such as choppy/frozen/fast forward run on slingbox PRO-HD has very good improvement for the last couple of weeks,maybe this are the reason...Maybe they also work on new billing-system on website who most be better with more option to pay,this is a big and importent question.
This was an easy attempt to answer question maybe many customer have just now concern...WHY ARE THIS SO DIFFECULT CONTACT A2BTV-STAFF ON DIFFERENT WAY LIKE PHONE,MAIL,CHATT.I guess ony people on a2btv have correct and right answer...please ! let us who are curious and find it mysterious the real reason behind.1 Comment Add a comment
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Hi Mats,
Sorry it was so hard to get a hold of us last week. It was a lot of work but well worth it. Have you noticed an improvement in the bandwidth since we completed the transition? You will probably be noticing great speeds this week in Sweden - please let us know!
Best,
Greg -
Inappropriate?Hi Laren,
We checked your receiver and noticed you'd experienced a common problem that is easy to fix.
The most common reason you might find a "No A/V Signal" message on your screen, is that your receiver has not gone into energy saving mode . If you have not watched programming for a few days, your receiver will go to sleep to save energy. All you need to do to turn it back on, is use the POWER button on the top center of the remote control. That will wake your receiver up and you'll immediately see programming.
Best,
Greg1 Comment Add a comment
This solves the problem
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Hey Greg, and all of you who do a good work on a2btv !
Finally it's come a BREAKTROUGH concern quality on all level in my programs.I hope more customer have the same experience,now it's billing option on website a2btv who most be more easy to manage,with different way to pay every month..auto or one time-payment,VISA or paypal.
Thank you a2btv...you are on the right way !!!
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