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Why doesn ́t tech support respond faster?
Why has customer service not responded for over 24 hours and why was Live Chat closed all day?
I’m sad
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Inappropriate?Hi Brian - I am looking into this issue now. For what it is worth, I have just reset your equipment and you are operating now. I will investigate the support issue and get back to you ASAP. Thanks.
I’m concerned
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This answers the question
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Scott -- I have been trying to subscribe to your service but been unable to via your website. Have tried sending emails and calling, but to no avail. Are you still offering the services? Also, how do I get to test drive your service? Yes, I have sent an email to Sales and Support on this. Al -
Inappropriate?I don't know what's going on but live chat has not been functioning for a week. I want to upgrade to HD and noone will respond. I emailed you directly Scott last week.
I’m Sad
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Inappropriate?Scott,
I sent a technical problem yesterday at 6.50pm PT and now, 2.33pm PT, I have not received any reply. I can not connect to my slingbox. The funniest part, I received a newsletter saying that for the transition of your internet carrier I will experience during the day around 30 minutes a connecting problem... !!, well, since yesterday and for 20 hours, I have been experienced this problem....
I would appreciate your assistance . Thanks
Rafael 1125
I’m frustrated
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Inappropriate?We've been unable to get to our box for a good 10 hours now.
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Inappropriate?Going on 48 hours without service. I think they are out of business and won't tell us until our monthly fees are paid. If this is the case, I regret ever referring people to the site.
I’m upset because of lack of customer service.
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Inappropriate?Hello Everyone -
Over the past 48 hours, we have been working in our data center literally non-stop. We are moving our network from a blend of bandwidth to a dedicated route over a provider called Mzima. Mzima has much better connectivity for international connections than our current bandwidth mix.
During this process, we've come up against some big headaches and problems. Our entire team has been in here helping out, and we've been away from the phones. I can assure you that we are not out of business, just trying to get this resolved as quickly as possible. I apologize for the relative lack of response.
If you send a request to support@a2btv.com with your name, I will be making a priority list in the next hour or so to go around and fix each problem box individually.
We are a bit overwhelmed at the moment, and won't stop working until we get this all resolved.
Again, I apologize for the lack of support help in the last few days, I am working to rectify that as soon as possible. The absolute best way to make sure your connection issues are prioritized is via the support@a2btv.com email address. Emails there go into our support case system and we can review and prioritize from there (yes, someone actually reads them)
Thank you for your patience - More updates to come. -
Inappropriate?So scott why is "support" still so spotty? I've paid for a HD upgrade 18 days ago despite being told it would take a maximum of 5 days. Can you adivse?
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