Aspire One - my first netbook

Pros: Small, light and looks cool. It's poor quality. I bought 3 of these, and out of the 3, 2 had warped cases. I sent one in for repair (see story below) and after what happened with that one, I asked the retailer to take the other 2 back. They made an exception and did. The one that I sent in for repair has been back to the repair center a total of 3 times already.

Cons: Mine was broken out of the box - the case was warped. I called in and the recording said to submit a request online, because it would be faster. So I did. 3 days later, I finally get a reply from my online submission informing me that I have to call in. I call in and they tell me that I have to pay to ship the unit into the repair facility. I consider simply returning the product, but the 3 days it took the online center to respond had pushed me past the 14 day return window. So I pay the money to send the product that was defective (warped case can't have been shipping damage) into the repair center. 2 weeks later I get it back, and they've replaced the warped base, and in doing so broken the top of the case so that it no longer snaps down tight. I call in again. The rep, without even waiting to see what is wrong or how he can help me, tells me he has to schedule a call back from a level 2 support rep. He is completely disinterested in helping me.

Other Thoughts: Long story short, out of the 4 people I've spoken with at Acer (2 of which were supervisors), NONE of them had any interest in helping me. BOTH "supervisors" treated me as if it were MY fault they'd shipped a defective product, and that it was my fault that their repair depot had broken it when I sent it in. I've paid $350 for Acer to NOT be able to use my Aspire One for the first 6 weeks I've had it, and I had to pay shipping the first time, and then repack it myself and take an hour of my time to run it down to FedEx the second time. No offer of extending the warranty, or any offer of compensation for my time and money I've wasted on this low quality company and low quality product. Buy the Asus - Acer doesn't want you as a customer. Executive customer service(!) told me that even though I was without my brand new unit for 2 months, they had met all their obligations now that the unit was repaired, and offered nothing to make up for the time, effort, annoyance and shipping cost.