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What is service design, anyway?
Or "experience strategy," for that matter. What's the simplest explanation you guys can give?
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Inappropriate?'experience strategy' plans a product or service from the experience outward; the experience is where customers, organizational capabilities, and competitive differentiation all come together, so it's a smart place to concentrate your visioning, planning, and management.
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this answers the question
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Inappropriate?How does this differ from traditional product strategy?
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