Recently active topics in Adobe about Acrobat Pro

Adobe Acrobat and Reader 9 crash on PCs in a netwrok envoronment using folder redirecttion of application data also known as roaming profile

I have access to windows betas. While running Win7 build 6801 I noticed that PDF printer for Acrobat Pro 9 Extended cannot be installed on this version of Windows. Stuff just doesn't work, even on a clean install. Can you verify this?

What does it take to get real help from Adobe Support? When my hard drive crashed, Dell replaced the hard drive overnight. I bought my copy of Office and Adobe 8 as a bundle from Dell. Sadly, I lost my Adobe disk (but still had the Office disk). Dell said I had to get a replacement CD or download from Adobe.

I called Adobe on Nov 10th and was given a case number and told that I needed a "reserialization" since I'd lost the original CD (by "Cliff"). Every time I call Adobe, I give them my case number, my ID, and I give them the name of the last person I talked to. I faxed my proof of purchase to them on Nov 10th. They could not locate the first proof of purchase. I faxed my proof of purchase a second time on Nov 12th. Finally on Nov 13th, someone at Adobe support said I could email the proof of purchase ...so I did. While I was on the phone with her ("Grace"), she verified that my email had been received. But she said it would be 24-48 hours for the "other department" to validate my proof of purchase. I called back in 24-48 hours. Nope, they were still working on it. I called back in another 24-48 hours. Nope, not approved yet. Every time I called, I was told that I had to wait 24-48 hours and that I WOULD get an email. Well, this went on until the week before Thanksgiving. FINALLY, a gentleman at Adobe support ("Heath") told me that my proof of purchase had been "accepted" and that I had a serial number.

BUT, he said, I'd have to wait 7-10 days to get an email with download instructions. OK. I call again today and now another gentleman ("Damien") tells me that oh no, I still have a serial number but nobody coded in my file that I needed an email with download instructions. He walks me through my account window on Adobe.com under my account. Nope, nothing there. No problem, miss; the other gentleman just coded your case wrong. He thought you just needed a serial number. (Right, if that was true, why did the other guy TELL me it would take 7-10 days to get the download instructions by email??) Now the new guy says that in 24-48 hours, I'll get an email with download instructions. OK. I'd believe that if I had EVER, EVER gotten one single email from Adobe. I have an ID. I have a case number. I have a serial number, but have been told (TWICE) that I still need to wait for something from Adobe with download instructions that will make it possible for me to download replacement software without getting charged again.

Every SINGLE time I call Adobe and give them my information, something else has to be done that's going to take 24-48 hours. Every other vendor that I had to deal with to replace software after the crash responded within 24 hours with download instructions, and usually, it was within minutes of filling out an on-line form or sending email to a support site. Yes, it was my mistake to lose the CD. I would have put it in the bank vault had I known it was going to be this convoluted to deal with Adobe. My case number is: 210-440-413 -- my contact information is in the case.