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Adobe customer service is the worst I've seen ever!
Case #0201793312. For almost a month I've been trying to get a cross-platform upgrade from Adobe Acrobat Windows to MAC (which they have said I am eligible to have). All promises to expedite, prioritize, pass to Level 2, pass to Supervisor, have it done and dusted and confirmed by email in 24hrs, made in countless phone calls, have failed to materialize. They have received my Letter of Software Destruction and my old software has been destroyed and serial numbers invalidated. How can such a large Corporation get on like this? IB
I’m frustrated
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Inappropriate?This forum is not getting the answers customers are looking for.
We're seeing a few of the conversation participants getting their problems resolved through our small effort on facebook - please be sure to spread the word that Adobe's team is engaged in the conversation and speaking directly to customers who are still struggling to find a way to get help.
We're hoping genuinely that the company will press forward, stay communicative and proactive with the issues (fires) that get brought to their attention.
Feel free to forward the link to the conversation:
http://www.facebook.com/event.php?eid...
Regards,
Cindi
I’m grrr
