Adobe - ruining small businesses one undelivered license at a time.

Adobe - ruining small businesses one license at a time. This post is out of extreme frustration to being stonewalled by Adobe customer support. I bought a cross platform license for Captivate in May 2009, and as of today August 26 2009 have received no product, no information and get no where when i try to contact them in person-but they were more than happy to take my money.

My work is directly impacted by their exceptionally poor service. My clients would not keep me as a provider if i conducted business so ineptly.

For a company that has such a strong foothold in this market, they are shooting themselves in the heart when they conduct service so poorly - the volume of complaints out here is enormous. I'm only assuming that since there is not a location where the media can see what's going on to get a story out of it, is why there is no change from Adobe's perspective-because that almost always seems to work. I propose a facebook, linked in or twitter page devoted to recording respectful, truthful and assertive commentary on how Adobe is choosing to leave its customers behind in the worst way.
I can be contacted at foothold@footholdservices if anyone would like to get their issue logged to be added to the proposed pages being set up now.