Adobe unresponsive about problems or refund!

I bought adobe audition 3.0. It does not work, and Ive tried all the steps. I tried calling tech support and they told me to fill out a bug report. I did but still no answer. Now Im trying to get a hold of customer support to cancel my order this is just bad business...BUT I CANT GET THROUGH!! Hours of hold ??? Why arent these people getting sued?? No action, no BBB? As big a company as they are and they're not being held liable for this crap. The more I read about other peoples troubles the more upset I get about it. Im definately filing fraudulent through my bank. I payed for services not rendered, sounds pretty straight forward to me.