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Critical errors were found in setup for Adobe Photoshop CS4: The installer database is invalid: please re-install the product from the original media Please see the Setup log file for details. Click Quit to exit Setup.
Hi,
Trying to re-install Ps CS4 due to it running buggy after doing a system tune up. I get this message when running the installer:
"Critical errors were found in setup for Adobe Photoshop CS4:
The installer database is invalid: please re-install the product from the original media
Please see the Setup log file for details. Click Quit to exit Setup."
I have already repaired disk permissions, tried to install from a new user account, downloaded the the installer from the web store again, re installed my os, everything is up to date...
My experience with abobe tech support has been probably my worst with any company in that regard: a total waste of time... and not a small amount of time either.
macbook pro 13" 2.53, 4gb os10.6.1
Please help!
Thanks, Greg
Trying to re-install Ps CS4 due to it running buggy after doing a system tune up. I get this message when running the installer:
"Critical errors were found in setup for Adobe Photoshop CS4:
The installer database is invalid: please re-install the product from the original media
Please see the Setup log file for details. Click Quit to exit Setup."
I have already repaired disk permissions, tried to install from a new user account, downloaded the the installer from the web store again, re installed my os, everything is up to date...
My experience with abobe tech support has been probably my worst with any company in that regard: a total waste of time... and not a small amount of time either.
macbook pro 13" 2.53, 4gb os10.6.1
Please help!
Thanks, Greg
I’m pissed off
2
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Inappropriate?Hi Greg,
Please provide me with your email Id and contact number regarding the above mentioned issue.
Regards
Rohit Kumar -
Inappropriate?Hi Rohit,
I'm not in the habit of giving out my information on the internet. I would be happy if you wanted to discuss the problem on the forum. -
Inappropriate?Do you have any Adobe case number or customer Id for me
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Inappropriate?Well, I solved this problem by doing a clean install of all my software... ugh. I was pointed to this help document by the help desk at the NAPP:
http://go.adobe.com/kb/ts_kb405602_en-us
Hope this might help others with this problem.
I don't understand why adobe help wasn't able to get me that information. -
Inappropriate?I am having the same problem with Dreamweaver CS4, I managed to installe Fireworks CS4 though. It is a new freshly installed computer. I followed the instructions in the help document from adobe but it didn't help.
Bianca
I’m frustrated
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Inappropriate?Hi all - we have seen over the last couple of months that people are really frustrated with Adobe's poor service. We have a facebook group where you can post your issue and work directly with Adobe staff - we've had really fast solutions to people's problems. Try it out go to Urging Adobe to improve poor service
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Inappropriate?If you are having troubles with installation/activation and our traditional support methods please send your contact info and short description of your issue to adbecare at adobe .dot com and a support rep will contact you ASAP.
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Inappropriate?Ok Jeffrey - sent an email to Adobe several days ago. Also sent a request via the support page - haven't heard a word. I am having the same issues.
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Inappropriate?AnMarieB - Shoot me an email with your case# and contact info. jtranber at adobe . com
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