CS4 Design premium Subscription Edition renewal problem

Hi Kirsten, theJBJshow is a pseudonym for a customer who has already emailed you, and received your reply. And actually I responded to say I had posted here. Great minds eh!
As I mentioned in the return email, I have actually been using CS4 on the machine, but the information at the time I installed it did not explicitly say I had to uninstall CS3. So I assume this is where the confusion has occurred.
Thanks again for your quick response.

For the benefit of anyone else who may be in Australia using the Subscription software, and like me have got to the end of your 12 months only to find the automatic renewal has not gone through, my experience may help.

I initially started on the CS3 edition. When the upgrade was sent through to me, the documentation suggested I did not need to uninstall CS3. So I didn't, and some how I was able to use CS4, even though it now appears my account with Adobe was listed as CS3. As a result when it came time for renewal, and even though it was listed as automatic, as Adobe no longer sell CS3 it was unable to auto renew. Had I upgraded the account to CS4 when I first got the software, I suppose it would of worked. But as I was able to use CS4 I just assumed something like this had happened.

I had a number of issue trying to get assistance through the usual channel for customer service, but on the 'open letter to adobe customers' posted by Lambert Walsh on the support pages was the email address adbecare@adobe.com for customers experiencing service troubles. Within an hour or so of writing to this address I had heard from Kirsten. Wow! Exactly the information I wanted, explained in way I could understand.

I hope this is of some assistance to others, whether they use the subscription model or not.

Thanks for the adbecare email address - I've contacted them about my subscription. Hopefully they don't take too long, I needs me some Photoshop!

Also, I attempted to send the same email to subscriptions@adobe.com as advised by the "Thank You" slip in the physical CS4 Subscription Edition box.

It bounced.

No response from adbecare@ yet...

Hey there, the employee above was who I actually dealt with and after getting your second comment thought I'd drop her a line to let her know you were here, but she's on leave. But the auto reply had an alternate address. Try writing to her to get it. (I'm not going to publish it as i don't have their permission. Just the way I is.)
Incidently did you get anywhere with the aptechnician email address they provide in the monthly reciept?
It's a rhetorical statement, as I didn't - that's why I came here, but you know...every avenue and that! :)

Hi there,

Thanks for helping out. Yes I did email Kirsten, and then the suggested contact in her auto reply - she also replied in person and passed on the email to her coworker. He was also helpful and passed me on to someone who's working with me now to get it sorted!

All very responsive in the end, lovely to see!

Oh well I've jumped the gun a bit and emailed the dude to say you might write! So I'll post my apologise here to all and sundry if I've poked my nose in. Find myself with a spare hour this afternoon and this seemed a productive way to use it. Anyway looks like it's all good.

Haha! No worries, always nice to see a helpful soul about the traps, thanks again!