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CS3 Suite from Windows to Mac - CROSSGRADE ?
I've purchased a new Mac, and I'd like to move my license for CS3 Production Premium from Windows to Mac. Adobe's phone support says I have to upgrade to CS4, which I don't want to do. All I want to do is destroy my Windows license and replace it with a Mac license. Downloading the software from the site would be fine, I don't need disks.
Is this possible, or is it time to go the eBay route? Any help is appreciated!
Jeff
Is this possible, or is it time to go the eBay route? Any help is appreciated!
Jeff
I’m frustrated
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Inappropriate?The website says that you can do this. If you check with customer support they say you can do this. HOWEVER, if you try to do it you will need to know the SN of the original copy of PS you purchased as well as the SN of all the upgrades you have made. If you registered them you will have to know the email address under which the registration was made.
Then you have to get a PDF of a Letter of Software Destruction. Print it out, list all the SN's, and sign the hard copy. Now you scan the copy, make a PDF, and email it to Adobe Customer Service. You can also fax the copy or put it into snail mail.
Then ...... well then good luck.
Most likely you email, fax, or letter will be lost by Adobe Customer Service. You will call, wait on the phone for hours, be handed from person to person, all the while listening to awful poorly recorded and transmitted music. Finally you will get someone and they will tell you they can't find you Letter of Software Destruction. You'll say what should I do? They will say "Send us a Letter of Software Destruction". You will and that will start the circular process all over again.
There is now way, at least none that I and others have been able to discern, to stop the cycle and actually get a copy of the software you want, although you paid Adobe handsomely for the original software and all upgrades.
Oh by the way, in the process above the CS rep will cancel ALL the SN's of the original version as well as THE MOST RECENT COPY YOU PURCHASED. Apparently the result will be if you keep the PC and try to upgrade .... why I don't know ..... you won't be able to and you will have to purchase a new FULL copy.
Paul g Wiegman
I’m sad
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Inappropriate?Luckily, I didn't get that far. No one at Adobe proved helpful in the least with this, and I continue to use the PC version in Bootcamp. It's disgraceful customer support, but it's their candy store and their monopoly.
I’m still frustrated
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Inappropriate?I'd use Bootcamp, but I afraid that since my call, and the CS rep "canceling" my old SN's, including my present version of my PC, that I won't be able to load and get the old copy registered.
Adobe has really, really, really messed up the whole transaction.
I sent a hard copy letter to the Corp Headquarters a week ago .... no response. Not even ... we got you letter and we're looking into the matter. They just don't seem to care. They have a product that is unmatched and they don't need to provide customer service. It's that simple. -
Inappropriate?Hey, I have a question myself. I have the Windows disks for CS3, but I want to get the program onto my MAC. Is there anyway of doing this on my own, without having to deal with the unhelpful Adobe customer service?
Any suggestions would be great! Thanks! -
Inappropriate?I'm just experiencing this myself with Adobe. Not only have I ran up my minutes being put on hold with them but I've waited a week for a response after submitting my Letter. I might just take this up with the BBB and/or the Attorney General.
I’m frustrated, impatient
