Get Satisfaction uses Javascript and cookies.

You'll need to enable Javascript and cookies to log-in and participate.

Know any helpful people?
Email this to a friend
- Your Name:
- Your Email:
- Email to: Enter up to 5 email addresses separated by commas
- Add an optional message
- Optional Message:
  Character limit of 1000 characters
- Or cancel
Twitter this
Share on Facebook
Get a short URL

Share it on these other sites

5 replys made

4 persons participating

1 employee helping

The mood in here

happy 0

silly 0

indifferent 0

sad 2

Products & Services

This topic is tagged

Related topics in Adobe

Problems installing Adobe CS4 Software AND extreme problems getting ahold of their customer service reps.

I've spent hours troubleshooting Adobe CS4 installation. I'm wasting my time digging through their unorganized, maze website. I don't appreciate spending too much time on hold. I've found no answers online. I just want to install the software! And from what I've heard, despite Adobe's alleged "apology," customers are still having trouble activating their software, getting a hold of a customer service representative, and moving ON with their lives. I am completely dissatisfied with Adobe's lack of concern for these issues.

I’m ANGRY

Reply to this problem

2 people have this problem

I have this problem, too! Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.

Create a customer community for your own organization

Plans starting at $19/month

EMPLOYEE

Remove Inappropriate?
Delete or Edit

David Howe, Employee, replied on September 22, 2009 00:20

Sorry you're having problems installing. You're not the first I suppose. ;) Start with this link and we can go from there: http://www.adobe.com/support/loganaly...

this solves the problem

1 Comment Add a comment This solves the problem Mark as a company solution
Remove
Greg Quinlan commented on October 02, 2009 13:10

This doesn't work!
Remove Inappropriate?
Delete or Edit

Megan Haller replied on September 22, 2009 00:32

Unfortunately, I have already tried using the Adobe Support Advisor. The program asked me to delete numerous color profiles, change some of my registry settings, then restart my computer, and restart the installation. This process provided no results.

this solves the problem

Add a comment This solves the problem
Remove Inappropriate?
Delete or Edit

Greg Quinlan replied on October 02, 2009 13:09

I just went through the same process...Adobe REALLY needs to be more clear about upgrading their software.

I’m frustrated and angry!!!

this solves the problem

Add a comment This solves the problem
Remove Inappropriate?
Delete or Edit

Foothold replied on October 24, 2009 18:00

Megan and all-Adobe has dropped the ball where customer service is concerned. They have been pressed to improve because they're on the brink of losing customers (money)...there is a facebook group where furious customers are getting the attention they deserve (finally) and getting their problems solved-with direct access to Adobe Staff, join us and let us know where you are with your issue and get help.

Urging Adobe to improve poor service

this solves the problem

Add a comment This solves the problem

Reply to Megan Haller's problem

(Some HTML allowed)

Attach-an-image