Refund from Adobe in 4-6 weeks? Impossible.
I know there have been numerous cases that Adobe takes months to process a refund. Which is no exception to my case when I purchased the CS4 Matser Collection. I purchased CS4 Production Premium back in March and decided to upgrade to MC within 2 weeks, so I called the customer service and provided LOD and all other supporting documents. Adobe assures the process takes about 4 to 6 weeks, but it has been over 5 months now and I am still not finding my refund check in mail box. I have called numerous times but there are always new excuses from their side (at least I think they are). I have enough of this and I will seek legal advices to hopefully resolve the case.
Final advice, be careful of what you buy from Adobe because it is a pain trying to receive a refund if the software does not suit your need.
Final advice, be careful of what you buy from Adobe because it is a pain trying to receive a refund if the software does not suit your need.
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This reply was removed on 09/11/09.
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Inappropriate?Lionel, did you get your problem solved? If not, join our facebook group where Adobe staff is directly talking to frustrated customers and getting the help they should have been getting all along...
Facebook group for unhappy Adobe customers -
Inappropriate?Lionel, if this issue hasn't been resolved, feel free to contact adbecare at adobe .dot com or me at jtranber at adobe .dot com and I can help get you straightened out.
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