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Why won't Photoshop Installer open?
I have a brand new top of the line 17" macbook pro, and the student edition of Photoshop CS4 (Not been installed yet). When I open the installer on the cd, it asks for my administrator password, and then bounces two of the photoshop icons in the dock, then they both disappear, and nothing happens. I also tried to install it on my old macbook with leopard, and the same problem occurs there as well. Since I can't install, I can't register the program, so I can't get customer service from Adobe. Please help!
I’m very frustrated.
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Inappropriate?Did you reformat your hard disk to be Case Sensitive? You can tell buy launching Disk Utility, selecting the hard-drive you are trying to install on, and look at what the format is set to:
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Inappropriate?No, I haven't reformatted, it's still extended (journaled). I've been on the phone with technical support for two hours, and am getting nowhere; they won't even help me because I'm an educational product user, and don't have a serial number yet (it's still being verified). Right now, even a trial version would be better than nothing; I have some work I need to do.
I’m very frustrated with Adobe technical support.
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Inappropriate?I can try and get you an escalation with a north american customer service rep. Feel free to send me your contact info at jtranber at adobe .dot com.
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Inappropriate?On the off chance the media is damaged, have you tried downloading the 30-day trial off of Adobe.com?
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Inappropriate?That would be great! I was on hold an hour and 20 minutes before I even talked to anyone, and now I've been on hold being transferred for half an hour.
As far as the media being damaged, I have tried to download the trial version before, both on my old macbook, and the new MBP, and it had the same problem. Back then, I thought it was because I'd had a trial before, that expired, and I then uninstalled, but now the same problem occurs with the disk version. The only thing I can think of is that there's some sort of trace of the old trial still on the HD, (since I migrated all my data to the new computer) but I wouldn't know what to look for to get rid of it.
I'll email you my contact info right now.
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Inappropriate?Sounds good. You could try the uninstall script in the meantime in case you do have some trace of trial installed: http://www.adobe.com/support/contact/...
1 person says
this answers the question
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Inappropriate?Hey Josh, I haven't received your email yet. I'm a little worried it got caught in the spam filter. Are you on Twitter?
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Inappropriate?Hey Jeffrey, Thanks for all your help! I didn't email, because I tried the uninstall script, and it worked! Photoshop is installing right now. (I'm posting this on my phone). Everything looks like it's going smoothly, thank goodness.
Thanks again!
I’m thankful
1 person says
this answers the question
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