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You aren't updating or emailing me about my support case
My case number 0201924790 is 48 hours old and still showing pending. I haven't had any email on this and have checked it hasn't appeared in spam. I have had a phone call but this hasn't been included in the case history.
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Inappropriate?Hank,
I'm familiar with the Web UI for case handling, but in my experience it's not unusual for cases to have a service level agreement to respond within 72 hours; less for issues that are more critical (for example, halting production), more for issues that are less critical. I just checked your case and see that receipt of your LOD was noted at 04/01/2009, 05:07:34 (it's 06:47:00 here at the moment), so it looks like things are on track for resolution. If you don't get a response within 72 hours, reply to this thread and I'll check with the responsible agent.
Sincerely,
Matthew
- Adobe Technical Response Team
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this solves the problem
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This solves the problem
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Matthew, Thanks very much for looking into this. I was paranoid that I was submitting into a black hole, however as you can see from my case notes things have started to progress in the last hour or so. Everything is fixed with respect to this topic. Thanks again for your help.
EMPLOYEE
