Product Doesn't Work

The Web Optimizer simply doesn't work. Install it on a clean XP system, in standalone or Visual Studio integrated mode, and then try to get it to scan HTML or ASPX text. You will get a "Aggiorno had a problem and wasn't able to finish your request, we are sorry for the inconvenience." Gee, thanks for wasting my #&$*( time. This message appeared on two different machines running Win XP SP2 with all security updates and Visual Studio 2008 Professional.