Recently active topics in Amazon.com tagged with customer service

I purchased a textbook on Amazon.com for my current semester. The book is titled "Cost Accounting 13th Edition". I purchased the book from Amazon.com as the page listed it was new and came WITH MyAccountingLab.

Once the book Arrives it isn't shrinkwrapped with MyAccountingLab there no was the access code ANYWHERE in the box!

A call to Amazon and they refuse to replace the book for me unless I return the book. Even though I informed them that this book was essential for my semester which was already in session.

So far, I've had to purchase this book a second time hoping it has MyAccountingLab AND they credit me back as they claim they will.

If you are a college student I recommend you just buy the text from your local bookstore. Amazon isn't worth the extra hassle.

Amazon offers an "A-Z" insurance policy whereby they will refund your purchase after investigating the issue, if your purchase did not arrive by the date the originally gave you. However, you have to wait 3 business days before submitting your claim. My purchase arrived during that 3-day period, so Amazon told me that my item arrived during the "wait period," and I'm not eligible for the refund. Sounds to me like Amazon gambles on the purchase arriving during that period and people cooling off. Amazon needs to either change to a 24-day wait time (from its current 21-day wait), or else honor the terms of its refund policy. The customer service people were rude to me, and I don't want to shop at Amazon anymore, after purchasing 4 years' worth of college textbooks and several other books there.