As a long time seller on Amazon, I recently had a situation where the buyer decided to file an A-to-Z claim against me. Amazon "ruled" in favor of the buyer, taking my proceeds from the sale and refunding them to the buyer. Hey, I'm all about customer satisfaction. There's nothing worse than making a purchase on eBay or Amazon only to be disappointed. However, I had a USPS delivery confirmation that the book arrived to the buyer AND the buyer did not ship the book back to me. So I'm the big loser all the way around. Amazon wouldn't even answer my emails until I went to the Better Business Bureau! Then, when they do answer, it's the same re-regurgitation that they do not recognize delivery confirmation as proof of delivery. What?! I guess Amazon is smarter than the post office - what a joke.
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