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2006 iMac graphics card crash/freeze
This problem is quite common for a range of iMacs bought/manufactured in 2006.
Symptoms include:
a) Crashes/freezes when doing something that makes the graphics processor work hard (e.g. playing a video in Quicktime or playing a 3D game).
b) Horizontal blocky lines across part of the screen.
c) The screen freezes (although sound may continue).
d) The Spinning beachball cursor appears.
At the moment, Apple are denying that this is caused by a manufacturing/design defect. However, given the number of machines that have been reported to be affected it seems very likely that it has been caused by a manufacturing/design defect with 2006 iMacs.
For early 2006 20-inch iMacs, the graphics card is soldered onto the main logic board, so the only way to get it fixed is to replace the whole board. This replacement is very expensive. For 24-inch iMacs, the graphics card is actually a separate board, so the replacement is not as expensive.
Because this is almost certainly a manufacturing defect, Apple should be fixing it for free.
Currently I am extremely disappointed with Apple's reaction to this problem. I have taken my iMac into an Apple store and reproduced the problem for them, spent a long time on the phone to both AppleCare and the Apple Customer Relations department, with no response, except to say that I need to pay them a large amount of money for them to fix it. For such a 'premium' product to have failed within 3 years of purchase is not acceptable.
If you are experiencing the same problem, please give details of the crash and
iMac specification to this report, and maybe we can persuade Apple to do the right thing.
Other details that may help to confirm if you have this problem:
1) It only crashes if the GPU is being used (i.e. gets "hot") - the machine runs perfectly OK is just running applications that do not use the GPU much.
2) I installed the "Hardware Monitor" software, which consistently shows that the crashes happen when the GPU temperature gets to 56 degrees centigrade. Others have reported that the crash occurs even at lower temperatures. The GPU should be able to cope with temperatures much higher than 56 degrees.
3) I can get the crash to occur easily, within a minute or so, by running 3 QuickTime players at the same time - the GPU temperature goes slowly up and then the crash occurs. It also occurs when running a single QuickTime player in full-screen (but it then takes longer to for the GPU to get hot, so longer before the crash).
4) Sometimes after the crash, the audio of the video being played continues OK, but the video is frozen. The cursor turns into the spinning beachball. The cursor moves with the mouse, but all mouse clicks are ignored. Command-Alt-Esc does not bring up Force Quit.
5) I installed "Fan Control" which did reduce the temperature of the GPU, which made it last longer before crashing (but it still crashed if the GPU got higher than 56 degrees)..
6) I get the following in the system log (which seems to occur with a few other people that have reported similar problems):
Jul 30 23:17:24 Swallow kernel[0]: ATIRadeon::wait_for_rb_space: Overflowed block waiting for FIFO space. Have 2, need 5. RBBM_STATUS 0x10000140
Jul 30 23:17:35 Swallow kernel[0]: ** ASIC Hang Log Start **
Jul 30 23:17:35 Swallow kernel[0]: 0x010071c5 00040100 0001fff2 200801b8
Jul 30 23:17:35 Swallow kernel[0]: 0x1b826098 80000004 00000002 00000008
Jul 30 23:17:35 Swallow kernel[0]: 0x00000047 00000000 00002f2f 10000140
Jul 30 23:17:35 Swallow kernel[0]: 0x00080000 00000000 00000001 40000000
Jul 30 23:17:35 Swallow kernel[0]: 0x4000ffff 0004000a 00000000 00800000
Jul 30 23:17:35 Swallow kernel[0]: 0x00000003 0000444f 10040100
Jul 30 23:17:35 Swallow kernel[0]: 0:0x000101ce
Jul 30 23:17:35 Swallow kernel[0]: 1:0x0861c020
.
.
Jul 30 23:17:46 Swallow kernel[0]: 1022:0x01100332
Jul 30 23:17:46 Swallow kernel[0]: 1023:0x4c0361d4
Jul 30 23:17:46 Swallow kernel[0]: 0xea2608fa
Jul 30 23:17:46 Swallow kernel[0]: ** ASIC Hang Log End **
7) After the GPU has crashed, it is sometimes possible to login to the machine using SSH ad run command line commands. This shows that the CPU is still running and Mac OS X is still OK, its just the GPU that has crashed.
The specifications for my machine are as follows:
20-inch iMac, 2GHz, early 2006 (actually purchased in August 2006), Mac OS X 10.4.11, Graphics Card: ATI RadeonX1600.
Symptoms include:
a) Crashes/freezes when doing something that makes the graphics processor work hard (e.g. playing a video in Quicktime or playing a 3D game).
b) Horizontal blocky lines across part of the screen.
c) The screen freezes (although sound may continue).
d) The Spinning beachball cursor appears.
At the moment, Apple are denying that this is caused by a manufacturing/design defect. However, given the number of machines that have been reported to be affected it seems very likely that it has been caused by a manufacturing/design defect with 2006 iMacs.
For early 2006 20-inch iMacs, the graphics card is soldered onto the main logic board, so the only way to get it fixed is to replace the whole board. This replacement is very expensive. For 24-inch iMacs, the graphics card is actually a separate board, so the replacement is not as expensive.
Because this is almost certainly a manufacturing defect, Apple should be fixing it for free.
Currently I am extremely disappointed with Apple's reaction to this problem. I have taken my iMac into an Apple store and reproduced the problem for them, spent a long time on the phone to both AppleCare and the Apple Customer Relations department, with no response, except to say that I need to pay them a large amount of money for them to fix it. For such a 'premium' product to have failed within 3 years of purchase is not acceptable.
If you are experiencing the same problem, please give details of the crash and
iMac specification to this report, and maybe we can persuade Apple to do the right thing.
Other details that may help to confirm if you have this problem:
1) It only crashes if the GPU is being used (i.e. gets "hot") - the machine runs perfectly OK is just running applications that do not use the GPU much.
2) I installed the "Hardware Monitor" software, which consistently shows that the crashes happen when the GPU temperature gets to 56 degrees centigrade. Others have reported that the crash occurs even at lower temperatures. The GPU should be able to cope with temperatures much higher than 56 degrees.
3) I can get the crash to occur easily, within a minute or so, by running 3 QuickTime players at the same time - the GPU temperature goes slowly up and then the crash occurs. It also occurs when running a single QuickTime player in full-screen (but it then takes longer to for the GPU to get hot, so longer before the crash).
4) Sometimes after the crash, the audio of the video being played continues OK, but the video is frozen. The cursor turns into the spinning beachball. The cursor moves with the mouse, but all mouse clicks are ignored. Command-Alt-Esc does not bring up Force Quit.
5) I installed "Fan Control" which did reduce the temperature of the GPU, which made it last longer before crashing (but it still crashed if the GPU got higher than 56 degrees)..
6) I get the following in the system log (which seems to occur with a few other people that have reported similar problems):
Jul 30 23:17:24 Swallow kernel[0]: ATIRadeon::wait_for_rb_space: Overflowed block waiting for FIFO space. Have 2, need 5. RBBM_STATUS 0x10000140
Jul 30 23:17:35 Swallow kernel[0]: ** ASIC Hang Log Start **
Jul 30 23:17:35 Swallow kernel[0]: 0x010071c5 00040100 0001fff2 200801b8
Jul 30 23:17:35 Swallow kernel[0]: 0x1b826098 80000004 00000002 00000008
Jul 30 23:17:35 Swallow kernel[0]: 0x00000047 00000000 00002f2f 10000140
Jul 30 23:17:35 Swallow kernel[0]: 0x00080000 00000000 00000001 40000000
Jul 30 23:17:35 Swallow kernel[0]: 0x4000ffff 0004000a 00000000 00800000
Jul 30 23:17:35 Swallow kernel[0]: 0x00000003 0000444f 10040100
Jul 30 23:17:35 Swallow kernel[0]: 0:0x000101ce
Jul 30 23:17:35 Swallow kernel[0]: 1:0x0861c020
.
.
Jul 30 23:17:46 Swallow kernel[0]: 1022:0x01100332
Jul 30 23:17:46 Swallow kernel[0]: 1023:0x4c0361d4
Jul 30 23:17:46 Swallow kernel[0]: 0xea2608fa
Jul 30 23:17:46 Swallow kernel[0]: ** ASIC Hang Log End **
7) After the GPU has crashed, it is sometimes possible to login to the machine using SSH ad run command line commands. This shows that the CPU is still running and Mac OS X is still OK, its just the GPU that has crashed.
The specifications for my machine are as follows:
20-inch iMac, 2GHz, early 2006 (actually purchased in August 2006), Mac OS X 10.4.11, Graphics Card: ATI RadeonX1600.
I’m disappointed
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Inappropriate?I have the same issues as Woll. I have not checked my logs but my computer experiences the exact same symptoms. The problem took about 4 months to really become so bad that the computer is unusable. Crashing within a few minutes of starting the computer. The computer barely runs in Safe Mode now and does not completely start up otherwise.
Computer Specs: 20-inch iMac, 2GHz, early 2006, Mac OS X 10.4.11, Graphics Card: ATI RadeonX1600
I’m disappointed
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Inappropriate?same problems too, horizontal lines, Imac 24" white late 2006
http://discussions.apple.com/thread.j... -
Inappropriate?I have this same issue. One of the other symptoms are red/green pixels. The GPU usually crashes around 50 C. Apple claims that it is not a known issue and uses the excuse that the complaints are only on message boards and don't reflect reality. My machine cost $1700 and lasted around 1.5 - 2 years before developing this problem. This was my first Mac and I switched because of all the problems I had with Dells - my iMac didn't turn out to be much better.
The only way to manage this problem is by using SMC Fan Control or another fan program to up the fan speeds to about 2000 rpm, keeping the system around 40 C. With graphics intensive programs though it is nearly impossible.
Apple needs to address this issue.
Computer specs: 20-inch iMac, 2.16 GHz, Mac OS X 10.4.11
Graphics card: ATI Radeon x1600 256MB -
Inappropriate?same problem here with white late 2006, 24'' iMac, 2.16 GHz, NVidia 7600 gpu with 256 MB.
Also keeping the system temperatures as low as possible (40 oC). GPU starts to fail at around 50 oC and after a few seconds or minutes the whole system freezes.
Also did a hardware cleaning and disconnected the dvd-drive. Furthermore I improved ventilation of the power supply. Problem has to be acknowledged and solved by Apple. -
Inappropriate?I have a 20" Intel iMac 2.16 GHz (Late 2006), ATI X1600 128MB, running OS X 10.5.8.
I have the same exact problem: Horizontal lines, freezes with spinning beach ball, random shutdowns, colored squares, etc. However, I don't see anything in my console logs related to ATIRadeon. But I know it's GPU related because the glitches and freezes start happening when the GPU diode gets to about 48C according to the iStat dashboard widget.
I'm using iMac Fan Control to run the CPU fan faster (1700 RPM minimum), but that doesn't really stop the glitches and the system will freeze sooner or later since the damage has already been done to the defective part.
I've signed these petitions below, but a couple hundred people may not be enough to warrant any action from Apple:
http://www.petitionspot.com/petitions...
http://www.petitiononline.com/fiximac...
Since Apple refuses to acknowedge the problem even exists, the only recourse we have is to start a class action lawsuit. Apple may not be very motivated by user complaints, but they have to respond to a legal summons.
Does anyone know a good lawyer?
I’m never buying an iMac again
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Inappropriate?I have 2,16GHz white iMac (2006) and I have horizontal lines with random pixel, and after that I usually get crash (everything frozen except mouse pointer, beach ball, and sound...)
this usually happens when GPU temperature reach 48C.
if apple do nothing about our problem, I for sure won't recommend another Apple product to anyone! and myself will buy ordinary PC and install Mac OS X on it using EFiX! -
Inappropriate?As well as adding details of the problem on your iMac to this GetSatisfaction thread, please also report the problem directly to Apple via:
http://www.apple.com/feedback/imac.html
Select "Bug Report" for the Feedback Type.
Even though Apple supposedly monitor the discussions on the Apple site, and there are many reports of this problem in other places on the internet, I suspect that Apple will take more notice if we contact them directly. -
Inappropriate?Same problem. I have been using smcFanControl for about a year now to try and get more life out of my 2006 iMac 24 inch with an Nvidia GeForce 7300 GT graphics chipset. I have had to keep increasing the fan speed to where I now run it all three fans at 100%. This of course is noisy and also draws in dust. Last week I had to open up the case and blow out the dust to get the temps down.
My screen locks up at GPU temps in the mid 40s. I am really disappointed that Apple does not acknowledge this defect. -
Inappropriate?I bought my first Mac ever back in late 2006, it was an intel 24" iMac, I really enjoyed it, but lately it has stopped working properly, with similar symptoms referred on this thread: an horizontal line (or two). And the spinning beach ball, that freezes the iMac and renders it unusable unless I do a hard reboot. I am so disappointed, because it is apparent that I am not the only one, and it's a common issue. My computer lasted less than 3 years! That's not what I was expecting for a premium product. But reading the postings has opened my eyes, macs are as bad as pcs. Well maybe I'm exaggerating a little, but definitely macs have a dark side.
From what I can conclude the problem is the video card?
Is there any hope on solving this problem?
I suggest people to talk to the different apple podcast, some suggestions:
Mac Geek gab
Maccast
Macbreak weekly
Nosillacast
Geekbrief
I have already left a voicemail to the guys at the Mac Geek Gab, if more of us do the same we can create some fuzz!
Regards, -
Inappropriate?I also have this problem. Took it into an Apple service provider and was informed, as expected, that I need to replace the logic board. Very frustrating that this isn't covered in an extended repair program.1 Comment
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This answers the question
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do they told you how much it costs to fix it? -
Inappropriate?I've got the same problem, Weird lines on the screen then kernel panic, very dissapointing. Makes me want to switch back to windows...
I’m frustrated
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Inappropriate?Same exact problem with a 2006 iMAC 24" . Most expensive brick I have ever bought. Apple needs to give us some help here .
I’m frustrated
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Inappropriate?Same problem - early 2006 20" iMac. Started out as vertical lines running through screen, then horizontal now sometimes I have a completely unreadable screen - stable though. As I type this my screen is clear after about a 2 month run of being almost unreadable. Took it in when it was still under warranty but they couldn't reproduce the problem. Hopefully, given they have noted the problem then, they will fix it free. But knowing Apple, I doubt it. Bastards.They're not doing much to promote themselves as a quality manufacturer with this bulls**t.
I’m Disappointed
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Inappropriate?Same problem on a late 2006 20" iMac (ATI X1600 GPU). In addition to horizontal lines, I have discolored pixels, color blocks, and other distortions/warping of images before the eventual freeze. Using Fan Control to max out the RPM on the CPU fan definitely helps, but the horizontal lines begin to reappear at over 100 degrees Fahrenheit; this happens even with the fan on high with any GPU-intensive processes.
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Inappropriate?Same problem as above: Crashing, horizontal lines, discolored pixels, swathes of discoloration, image warping. 3 years is too soon for a machine this expensive to become nonfunctional.
Late 2006 20" iMac, ATY X1600 GPU, 2GHz, 1.5GB RAM, OS X 10.5.8
Will try fan control. Thanks for the tip. -
Inappropriate?Apple has archived the thread in the Apple Discussion forums - that means that they have "locked" it and we can no longer comment. We are being censored.
We have started a new thread here: http://discussions.apple.com/thread.j...
I’m very disappointed
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Inappropriate?I have an early 2006 24" and developed the same problem. In spending hours trying to find a solution, I read a post where the same problem existed unless the user was using Windows. That made me wonder if it is a hardware problem. My machine only had the problem when using Photoshop. Not when using InDesign or on the Internet, etc. So, then I started looking for a software solution. (Why doesn't Nvidia provide drivers for Macs?!) I finally found a Photoshop CS4 update because of clues left by various people on various blogs. (Thanks to all.) The update (from version 11.0 to 11.0.1 seems to have fixed the problem. I do use the SMCfancontrol as well - thanks for that advice. The fan control alone did not solve my problem but could forstall it. Now I run the fans at medium speed when using Photoshop for hours and don't have any lock ups.
My machine is: 2.16 GHz Intel Core Duo 667 Mhz NVIDIA GeForce 7600 GT -
Inappropriate?Same here.
I hate this. Apple needs to admit this is a design flaw and fix this one. They are pushing the all in one computer and a lot of us are resistant to for the reason that one small component go out and we are effed. Fix it and maintain confidence in your product. -
Inappropriate?Meisleman, Denlea, Packman, Carton & Eberz, P.C. have recently started an investigation into a possible class action regarding this issue. If you are a resident of California, contact Jerome Noll at JNoll@mdpcelaw.com .
They have filed class actions against Apple in the past, so they have some experience dealing with Apple in these matters:
http://classactionblog.mdpcelaw.com/t...3 Comments Add a comment
This answers the question
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If we live outside of CA, is there anything we can do to support this?
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Thanks cami but this doesn't sound like our problem although they might have some of the symptom details wrong. The systems in question are Late 2007 models with bad LCDs , we all have the previous model (i.e. Late 2006/Early 2007). It is funny too because I have never even heard of the problem they are filing for; the only comment on Tom's page is from a user who bought our iMac model - ironic and funny.
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Bill,
I think you can be part of the class action group, but in order for them to file the suit in California (where Apple is headquartered I assume), they need a California resident as the plaintiff. So if you were the plaintiff, it would be Bill Gross vs Apple, Inc. but the class action would cover everyone who is affected by the problem. That's my understanding anyway. -
Inappropriate?Zachnap,
Just to clarify, our issue is not listed on their website yet. They just started the investigation. They are looking for California plaintiffs.
For anyone who is having this problem, I would go ahead and contact Jerome (JNoll@mdpcelaw.com) and provide details regarding your iMac system. The more information he has, the stronger the case against Apple.1 Comment Add a comment
This answers the question
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Oh, my fault. I went to the site, saw the LCD story and assumed... Thanks!
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Inappropriate?Apple made an attempt on ours lifes.
We have a defective Apple product. An Imac with horizontal lines, freezes and glitches.
Apple in silent for more than one year.
It is an attempt on our health.
Headaches, insomnia, discomfort...
So Apple is source of danger to human health.
In Europe there is the Directorate General for 'Health and Consumers'
I think the Europe's citizens with this problem have contact with this Directorate.
http://ec.europa.eu/dgs/health_consumer/index_en.htm
"Our job is to help make Europe's citizens healthier, safer and more confident."
"Our citizens expect to live safe, healthy and full lives. They expect their health and their rights to be protected throughout the EU at the same high level."
I’m hasta la **** de Apple
2 Comments Add a comment
This answers the question
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That's a bit extreme. This is a computer. If it's so bad for your health, stop using a computer.
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Sorry but I love computers. Its not the solution. The solution is that apple admit bad hardware or desing fault. I think that apple politic is more extreme. And of course Im going to stop using "apple computers" but not "computers" because I love good computers. My actual computer is a bad computer and is an apple computer. This is my last apple computer. Apple is too mach busy manufacturing shit and sorry but I dont need a shit-machine.
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Inappropriate?I have the same problem with my 24 inch early 2006 iMac. I can see horizontal lines on my screen right now. It freezes if I use a 3D app or even
when I'm minimizing windows with "supercool" genie effect, sometimes when I go with mouse on a dock. And it surely freezes if GPU unit reaches 43 degrees celsius so I'm running my fans.
They want 215 EUR to repair it ... although I can buy new nVidia GEFORCE 9400 GT 512MB for 43 EUR.
I tried today to stuff it in my mac but there is no slot although it states my current card is in PCI express slot.
Apple is a Rip-off.
And I'm in India where it is no use to contact European consumer directorate.
I’m very very disapointed!
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Inappropriate?If anybody is wondering, I just installed Snow Leopard, and it has similar problems too. They aren't _exactly_ the same... but still bad, maybe even worse.
The display still corrodes with the horizontal lines, but not nearly as bad as in Leopard. Overall, the graphics system seems more robust (i.e., less annoying blips here and there). However, it has been hard-crashing much more often though, and in weirder ways. For example, the first time I played with it, the display randomly went black... then came on for a second, then went to sleep (with the display on, and still SSH-able). Then finally completely crashed (all within ~30 seconds). I've never seen that before (usually the graphics get worse and worse until it just freezes).
Snow Leopard looks fun, but I hope I can get this crashing under control.
I’m tired
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Inappropriate?I have the Same with my 17" iMac CD.
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Inappropriate?I have an early 2006 20" iMac that had the same problems. I made an appointment with the genius after numerous calls, and they replaced the logic board after about a 30 minute conversation.
They tried to act like they had never heard of the problem.
I kept giving them proof, screen captures, and notes on calls made.
And most importantly, I was still covered by Applecare.
It was the very last day of coverage...... -
Inappropriate?Have the same problems here since a few months. So now & then had a line on the screen but the last few times the computer frooze when opening or minimizing a window. Also had the computer show a black screen all of sudden while sound (skype) still works. Using iDVD made my computer also freeze. My 3 year Apple Care expired just over a month ago as I bought it in July of 2006..... Running 10.4.11.
Will try fancontrol and monitor the temps/crashes and take photos/screenshots for proof.
- Joris
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Model Name: iMac
Model Identifier: iMac4,1
Processor Name: Intel Core Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 2 MB
Memory: 1 GB
Bus Speed: 667 MHz
Boot ROM Version: IM41.0055.B08
SMC Version: 1.1f5
Chipset Model: ATY,RadeonX1600 -
Inappropriate?I am in the same boat. I am going to Mac store tomorow to get the bad news myself.....my 3 year extended warantee ended in August........
Model Name: iMac
Model Identifier: iMac4,1
Processor Name: Intel Core Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 1 GB
Bus Speed: 667 MHz
Boot ROM Version: IM41.0055.B08
SMC Version (system): 1.1f5
Chipset Model: ATY,RadeonX1600
I’m frustrated
1 Comment Add a comment
This answers the question
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I just noticed that my 3 year warranty just expired in August as well! Argg.
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Inappropriate?Has anyone else noticed that iMac Fan Control (v1.2) doesn't increase the CPU fan speed as the CPU temp rises? In the pref pane with the red, blue and green lines, I don't see a red dot that corresponds to the fan speed at the current temperature. I do see blue and green dots though. Is it just me or does this happen on all late 2006 iMacs?
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Inappropriate?Same exact problem as well. I have the 2006 20" version with the Radeon X1600 graphics card. I wish the card was separate from the main board because I'd open it up and replace it myself. Apple mainboards are prohibitively expensive and so I'd rather buy a new iMac than pay for the mainboard to be replaced.
I’m frustrated
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Inappropriate?Having the exact same problems. I have been a solid "Mac only" user for years, but now I am questioning my loyalty to this brand. I am very interested in the class action, but live in New York. Has anybody out side of California tried to get involved.
I’m frustrated
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This answers the question
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jgcomas, please contact Jerome Noll at JNoll@mdpcelaw.com if you live in new york. you can be the plaintiff for the class action lawsuit when they file in that state.
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Inappropriate?I have the same issue
1. Horizontal wierd lines in desktop and some app windows
2. I test the smcfancontrol and it just keep the temp down for a while
My imac is late 2006 and i really dont know what to do!
I’m frustrated
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Inappropriate?To everyone who has made a comment saying this is crap and this will be your last Apple product. Ultimately it's your final decision whether to buy more Apple products or not to, but let me say that you have way too high of expectations. Products do sometimes go out the door with defects. In fact most products do, you just usually don't run into them. It's impossible to make a perfect product. This kind of thing is unfortunate and frustrating (my iMac is one that has this problem), but a class action lawsuit!? That's extreme. This kind of thing is what makes products more expensive in the long run because companies have to pass on the costs from frivolous lawsuits.
I’m concerned
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This answers the question
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Unless people come along and start mentioning that their late 2006 iMacs are not having this problem, and to have a sizable amount to tip the scale, we can only assume that this problem affects most, if not, all late 2006 iMacs. Having all of the same product fail within 3 years is simply unacceptable, no? It is almost as though Apple expects us to run out and buy a new Mac every 3 years, once it dies.
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Unless people come along and start mentioning that their late 2006 iMacs are not having this problem, and to have a sizable amount to tip the scale, we can only assume that this problem affects most, if not, all late 2006 iMacs. Having all of the same product fail within 3 years is simply unacceptable, no? It is almost as though Apple expects us to run out and buy a new Mac every 3 years, once it dies.
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Inappropriate?I only want apple fix the problem with my defect Imac ¿do you think i'm an apple betatester for free? The apple's pipe-dream.
I need a new graphic card. If apple send to me a new graphic card (24" iMac NVIDIA GeForce 7600 GT VRAM 256MB Video Card) I'm in silent. -
Inappropriate?Exact same problems here. Took me over a year to figure out it was the graphics card. Reformatting the HD and reinstalling Leopard did nothing...I had the weird colored bars on the leopard boot up screen after a clean install...it was then I knew it was hardware related and begun really digging. I want my computer fixed! It's been this way for almost 2 years! Now its to the point where it is unusable.
I’m frustrated
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Inappropriate?I'm have the same problems. The iMac (Late 2006) (20", 2,33 GHz, 2GB Memory, ATI X1600) (order iMac on 14th of June 2007 got it on 26 June 2009) crashing starten five months I had it.
On a forum they said if it happens frequently I should report it. Now after five freezing, only one of them Kernel Panics. And very loud CPU fan spinning (4x) the iMac starting ticking (you all called it glitches) (6th of March 2009).
Called Apple and they said: "Wait until it broke!". Called Apple again that they should help me because of the law overhere. (I Didn't have Apple Care. I'm living in the Netherlands (EU) there are laws here to protect the consumer).
Send a letter to the legal department. That the iMac didn't had the expectations of a computer of €1890,-. Freezing, CPU Spinning crazy, ticking / glitches, getting slow etc.
Before the letter I did bring it to a APS (cost me €85,-) en after the letter I brought in to a different ASP. Anwser was: No they didn't hear it ticking or see it freezing. The were legally deaf! As I can see it here!
Now I starting noticing the iMac getting slow. I contacted Western Digital because I thought it was the HD ticking. They said you processor is FAILING! Western Digital said send Apple again a legal letter. So I did, now I'm again waiting but not for long! I'm going to cord. Don't mind it any more. Pay a lot on the iMac so that part doesn't make any difference.
Probably too many people buy the failing iMac so the problem isn't there.
They simply close there eyes.
I switch to company how doesn't take me and others seriously!
About the Headaches, insomnia, discomfort... I'm having that too!
My mom smelled a bruned plastic smell from the beginning.
I have nothing more to say... I'm going to fight!
I’m shocked and frustrated.
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This answers the question
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Same issues, late 2006 24" iMac. Going to have to try and replace the video board myself since Apple is not stepping up to the plate for an obvious manufacturing defect.
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Inappropriate?Yeah...I opted for the same thing. I ordered my video card this week from ApplePalace.com. It was $241.72 w/ shipping. Only downside is they said the card is on backorder from Apple and it may be 2-3 weeks before I get it. I am also going to replace the superdrive while I'm in there because there's a CD stuck inside, and I've tried everything I can to get the CD out, to no avail.
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This answers the question
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Hey Kurt, can you give us the link of the product? i try to find the video card myself but im not relly sure wich one buy.
Thanks! -
Hey Kurt, can you give us the link of the product? i try to find the video card myself but im not relly sure wich one buy.
Thanks! -
This is the one that I just ordered from ApplePalace. http://www.applepalace.com/apple-mac/...
You can replace it with either the 7300GT w/128mb or the one that I got, 7600GT with 256mb ram -
Apparently the 256 MB card is out of stock at Apple Palace and there is no ETA on them. I guess I'll go back with the 128 card, which is cheaper anyway. They have those in stock. I ordered my 256 card 5 weeks ago and they still don't know when and if they'll get more. Just an FYI for anyone thinking of replacing their GPU.
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Inappropriate?When someone gets this , can you take tons of pictures of the install for others.. rumor is that it is a three hour process to do the install
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Inappropriate?I take no credit for the following, but give all the credit to Micah who was generous enough to share this for all to use!
Since I replaced my video card with a new working one I've had absolutely no problems with freezing, weird graphics etc. any longer. Everything works flawlessly now, full screen videos, google earth flyovers, itunes visualizer, nothing stops my imac now.
Basically I did three things: Replaced (and upgraded to the 7600 model) the video card, increased the venting on the back of my iMac, and I still run SMC fan control and increased fan speeds a little. I monitor the GPU temp, on a normal day it hovers at about 39c and even when it's really hot out side (100 degress F) the GPU only gets up to 42c. I'm confident this will be good for the life of the graphics card.
The links I used to dismantle my imac are here <http://www.techdc.com/imac-24-opened-...> and here <http://home.comcast.net/~woojo/DFFA53...> the second link is more helpful in terms of actual disassembly, though it only goes as far as replacing the HD (I upgraded my HD too while I was in there, very easy to do). I've also included the instructions I followed, I strongly suggest you read ALL of it before starting. If you're handy with this kind of thing the first time around it'll take you about 2 hours to do everything, after that if you have to open it up again it will take 30 minutes tops. Be VERY aware of reconnecting things properly, after my last trip inside my iMac I apparently didn't reconnect the Bluetooth antenna all the way and I was having a DEVIL of a time with my bluetooth keyboard. Opening it all back up and just reconnecting the wires with some more care fixed it.
Here's a shot of the holes I drilled, I drilled them from inside the case going out. You can see I didn't bother with any pattern, it's the back of the computer I never look at it. Once you open yours up you will see that there's a fan at the bottom of the computer, the small grouping of holes you see lower down on my iMac are directly over this fan. The fan then feeds into a tunnel of sorts that blows through the cooling fins of the video card, which is right over the area where you can see I drilled a bunch of holes. So I basically increased the amount of air that the fan sucks in and massively increased the venting where that air circulates to cool the video card. I don't think any of this solved any issues (the new graphics card did that), the venting is just in the hopes of making this graphics card last a lot longer than the last one. Hope this all helps!
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Inappropriate?Does anybody know if it is possible to put e.g. 8800GS MXM card from newer Alu. 2008 iMac into old White 2,16GHz 24" iMac??
should this work ?? -
Inappropriate?I have the same problems! Mine was bought in late 2005 though. Just before christmas.
I’m Frustrated
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Inappropriate?Has anyone been in touch with Jerome Noll at Meisleman, Denlea, Packman, Carton & Eberz, P.C regarding this lawsuit? Regardless of what state you reside in, if you are having this iMac issue, he needs to hear from you.
We can complain all we want here, but If we don't get the ball rolling on this class action, Apple will not voluntarily offer any sort of reimbursement or repairs.
So again, I urge everyone here to contact Jerome Noll at JNoll@mdpcelaw.com regarding this issue.2 Comments Add a comment
This answers the question
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I thought that if we did not live in California we were not supposed to contact the firm? I thought I read that somewhere. Is there anything in particular we should include in the e-mail?
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If no one from California steps up as a plaintiff, they will need to file the lawsuit in another state. Maybe New York where their law firm is located. When you contact him, just reference this getsatisfaction thread or the petitionspot link:
http://www.petitionspot.com/petitions... -
Inappropriate?Me too. NVIDIA GeForce 7300 GT. Fan control keeps everything hovering around 36degrees, but makes no difference. I'm having up to 20 crashes a day just running Final Cut Express as a player. Often using the Dock will crash it too.
I’m annoyed
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Inappropriate?Same issues on my 2.16 GHz 20" machine w the ATI X1600 card from late 2006. No help from Appple whatsoever. They claim they now nothing about any graphic problems with my model. I don't think anything short of a law suit will convince them.
I’m pi...urinated
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Inappropriate?imac problems for me too:
24" Tiger, 2.16 GHz Intel Core 2 Duo, NVIDIA GeForce 7300 GT.
- glitchy horizontal lines
- monitor becomes unstable: screen images jump around/distort
- program begin to lag
- refresh? rates begin to lag
- spinning beach ball of death
- then it freezes/asks for hard restart
- often will crash during restart
i'm not happy. i cannot get my work done and cannot afford another computer. a AU$3000+ computer should not be thrown away after not even 3 years.
I’m frustrated
1 Comment Add a comment
This answers the question
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I agree on that (you don't thrown away a not 3 year old computer). But I can tell you I'm busy from March 2009 with Apple and they won't solve my problem (keeping me waiting). And It's getting worse everyday! My iMac cost me Au$2745,88 (come from the Netherlands 1900 Euro).
It's just a money issue for Apple. For us it's personal! Because we can't do our personal things on a computer. -
Inappropriate?Hi Everyone ! I had the same problem on my imac :
- glitchy horizontal lines
- monitor becomes unstable: screen images jump around/distort
- program begin to lag
- refresh? rates begin to lag
- spinning beach ball of death
- then it freezes/asks for hard restart
- often will crash during restart
Everything is O.K now with the imac fan control software. I set my 3 fan at 1700 RPM and now, no more glitches or frezze etc...But it depend of things you want to do (3D,Video etc...), maybe you should set yours to 2000+ RPM each.
I have a late 2006 white iMac with an NVIDIA GeForce 7300 GT and it's not welded onto the Motherboard.
See Ya !
I’m no more pro macintosh but pro hackintosh
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Inappropriate?Seeing Apple claim they're unaware of this problem I find this very interesting...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://discussions.apple.com/thread.j...
http://torley.com/macbook-pro-with-at...
http://www.petitionspot.com/petitions...
http://forums.macworld.com/index.php?...
http://reviews.cnet.com/8301-13727_7-...
http://www.sfmslaw.com/pages/cases.ph...
Still they tell me they are unaware of any issues with the X1600 GPU!
I have emailed all Apple User Groups in Australia and NZ and I'm now working my way through the US groups. Any help with the rest of the world's user groups would be nice. Here's a link to Apple's user group page...
http://www.apple.com/usergroups/find/
Halfway down the page is a drop down menu for other countries. Then there's Twitter and FaceBook but I don't know anything about those. Perhaps someone more savvy... -
Inappropriate?I had a late 2006 24" 2.16Ghz, 500GB, 2GB iMac and had the same graphics problems you all are having - horizontal lines, drawing errors, and freezes. I installed a fan control app and that seemed to help a little.
Then October 20m 2009 the computer would not boot. The genius at the Apple Store said it was indeed a failure of the graphics card (NVIDIA GEFORCE 7300 GT w/128). My AppleCare was expired by one day (I would have taken it earlier, but I didn't realize I had purchased AppleCare with the computer back in 2006). Luckily, they still honored the warranty, otherwise the repair bill would have been $320.
The delivery of the new card was delayed week after week. Finally this week the rep from the Apple Store called and said she had good news and bad new. The bad news was that the card was delayed yet again--until the end of December. This is after already waiting a month. The good news was that they are replacing the entire computer with a brand new one. I drove to the store and left with a 24" iMac 3.06Ghz, 1TB, 4GB computer. It's not the newly released 27" iMac, but it's much more than I expected and a lot better than the 3 year old computer!
If I didn't have my MacBook I would be so angry that the repair took so long. But getting a nice new machine out of it made the wait very worth it. I'll be buying AppleCare for every new Mac I buy from now on. -
Inappropriate?My iMac is more recent than 2006, but I have similar problems.
It started out like this, one day:
Then next time I restarted it wouldn't load up.
Now all I get is this:
Seeing so many similar problems being reported, with no responsibility being taken by Apple is truly disappointing.
I’m frustrated
