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It appears that Apple has charged my bank account, but I didn't buy anything from iTunes
I don't buy music of the internet I don't own a apl. i tunes. Why are you takeing money out of my bank account.... I would like to speak with a person about this
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The best solutions from everyone
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To sort of sum up:
It sounds like someone is either pretending to be Apple iTunes to steal from credit or debit cards or using stolen credit cards to purchase from Apple iTunes.
If this happens to you, call the number on the back of your card. Tell them that there are unauthorized charges on your card. Say that you have not purchased from Apple iTunes. Also say that you have found examples online of this happening to other people. Follow the bank's instructions.
7 people say
this solves the problem
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My bank advised me to cancel my card and they would reissue another one. They said we could dispute the charge. No other information was available from them.
3 people say
this solves the problem
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I'm having the same issue what should I do?
I’m mad
5 people say
this solves the problem
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luckylady: This sounds like there might have been a mix-up of some sort. Do you have any other details you can share with us? I am curious to find out what has happened.
I’m wanting to help
5 people say
this solves the problem
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Inappropriate?I just had the same issue. Charges appear on my credit card (totalling $975.00 in 20 charges) but not in my iTunes charge History. Apple claims they are online charges but if this was true then why would they not appear in my charge history. I think Apple applied someone else's charges to my credit card but does not want to admit their error. They refuse to say what the items purchased were. If they claim I purchased them why can't I see an invoice of purchases?
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Inappropriate?I know the issue, sometimes I had problems on my Iphone with the credit I had for voice calls - they said Iphone updates itself sometimes, yes it does but just if you select it to do that and it was unabled at my phone, ppl just don't know where from to get more and more money!
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Inappropriate?Here is the privacy policy directly from Apple:
Account and Password. As a registered user of the Service, you may receive or establish an account ("Account"). You are solely responsible for maintaining the confidentiality and security of your Account. You should not reveal your Account information to anyone else or use anyone else's Account. You are entirely responsible for all activities that occur on or through your Account, and you agree to immediately notify Apple of any unauthorized use of your Account or any other breach of security. Apple shall not be responsible for any losses arising out of the unauthorized use of your Account.
I’m pissed
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Inappropriate?I don't even have an apple pc, an iphone, itunes, or an ipod (I use zune kthnx) and I have charges on my card from apple!?!?!?!?! I am really frustrated and do not even understand what is going on!
I’m frustrated
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Inappropriate?Me, too!! It just happened today. This is my first time and it really makes me angry.
I’m frustrated
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This solves the problem
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Did iTunes say that your CC was used on another account? How much was charged? Doesn't it stand to reason that if your CC is associated with one account it would not be used on another account? So Lame! -
Did iTunes say that your CC was used on another account? How much was charged? Doesn't it stand to reason that if your CC is associated with one account it would not be used on another account? So Lame!
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Inappropriate?Itunes know about this but is doing nothing to let people know that when you enter a credit card number is will be used by other people. I had about 20 $1.14 chges my credit card co declined. Other false co, dridigital.com .
1 person says
this solves the problem
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Inappropriate?Your credit card info has been stolen by hackers hacking onto some account of yours...not an Apple account. I've never had an Apple account or used ITunes and it happened to me 3 days ago. The hackers charged a small amount like $1 to "Apple Itunes" to make sure my credit card was valid. Then, they stole from me about $1800 under the assumed name "British Interflora". My bank discovered the fraud and called me right away about. It took a few days to get the money back.
You are much safer using your credit card online at big name stores than for example, at a grocery store. Someone out in the parking lot can be stealing your info while you're inside with computer programs. Many smaller stores don't have the money for extra security to prevent it. Use cash at places like those. Research the kind of security the store uses where you shop at. Not blamming the small guy, even some big money maker companies are cheap using cheap security. Anywhere you go, you are at risk and it will only get worse. http://www.cnn.com/2009/TECH/12/13/cy...
Even using cash you can still be scamed. Check this out: cbs13.com/local/scam.credit.cards.2.834206.html -
Inappropriate?I had the exact same problem with charges posting to my American Express card from iTunes. Various amounts coming every 4 or 5 days. Nothing in my iTunes purchase history.
Luckily, American Express has amazing customer support and they removed all the charges immediately. But here is the killer:
Amex gave me a new card with a new number. I changed my iTunes password. I put the new card into the iTunes account (this was the only merchant that had the new card information), and:
Almost immediately, the charges started coming again, even with the new password and new card number.
Maybe the perp is an insider who has access to the iTunes billing system.
Or perhaps Apple is incompetent and bills the wrong cards for customer purchases. Either way they won't tell us the whole story, or even admit that they have a problem.
I have since removed my payment information from my iTunes account and I'm waiting to see if that works. Unfortunately, the ultimate solution may be to never use iTunes again.
Amex says if that doesn't work, they can put a block on all charges from iTunes. -
Inappropriate?If all with this type of problem would file a complaint with the BBB it might eventually help.
link http://sanjose.bbb.org/Home.asp
itunes/apple headquarters
Apple Computer
1 Infinite Loop Stop 47-2l
Cupertino, CA 95014 -
Inappropriate?I would like to speak to some one about taking money out of my account. There are three charges I am very upset about this I didn't ask for this and I want my money to be put back into my bank account
ASAP. Canceal itunes for me, please.
I’m frustrated
