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itunes keeps asking for itunes.msi in windows
Recently when I have tried to update my itunes to the latest (on Windows -- works fine on my Mac(s)) I get a point where it is asking for the previous itunes.msi. There are some itunes.msi on the PC but none that work, and definitely not in the directory that it wants as default. If I try to uninstall that does not seem to work. I am running 7.1.x and I am trying to upgrade to latest.
I’m frustrated
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Search the registry for “quicktime.msi” and “itunes.msi”. Delete the folder ABOVE where this key lies.
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5 people say
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I've tried the solution on apple.com, and still no luck. I've searched my computer for *.msi, and the two files they directed me to don't actually exist. I tried to install itunes again, but no luck. It still wants to search the temp tiles for itunes.msi.
I’m frustrated and confused.
3 people say
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I "upgraded to iTunes 7.7 on my PC and it bombed not only the old version that worked but the new installed version as well. I hope Apple don't wait another 6 months to reply. I get a message 1603 which indicates the old version wasn't removed properly. How do you do that?
I’m sad
3 people say
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2 people say
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Inappropriate?I "upgraded to iTunes 7.7 on my PC and it bombed not only the old version that worked but the new installed version as well. I hope Apple don't wait another 6 months to reply. I get a message 1603 which indicates the old version wasn't removed properly. How do you do that?
I’m sad
3 people say
this answers the question
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Inappropriate?I've tried the solution on apple.com, and still no luck. I've searched my computer for *.msi, and the two files they directed me to don't actually exist. I tried to install itunes again, but no luck. It still wants to search the temp tiles for itunes.msi.
I’m frustrated and confused.
3 people say
this answers the question
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Inappropriate?I just got an iphone and cannot set up my itunes. i get the message "The feature you are tying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'itunes.msi' in the box below.
I then get a message that a previous version of itunes cannot be removed. When I try to uninstall itunes useing windows installer I get the same message. I'm using Windows XP. SERPCK2
I’m unsure
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Inappropriate?Search the registry for “quicktime.msi” and “itunes.msi”. Delete the folder ABOVE where this key lies.
I’m confident
5 people say
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Thanx Zeus! -
Worked great for me
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Wow thanks this works. Itunes needs get this fixed!
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Inappropriate?you need to extract iTunes.exe with WinRAR, it creates a folder called iTunesSetup, and it includes the missing file you need called iTunes.msi
Gr. Frank
1 person says
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Inappropriate?The answer is in http://support.microsoft.com/kb/29030.... With this tool you can remove it. After you can install a new one
1 person says
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your a savior!...
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Don't edit the registry directly. Install and run this program. Then tell it to remove the installation files for iTunes (it should be in the list under iTunes not Apple)
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Inappropriate?help i dont understand what zeus is tyrin to explain
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Inappropriate?@duke: Click on the Vista button / Start on XP, then choose "Run...", then type in "regedit.exe" and then search there via > Edit > Find... (Ctrl+F) for the named files.
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Inappropriate?Apple makes the worst products ever. I completely regret having an ipod and I sympathize with anyone else that does. having said that, here is a step-by-step fix for everyone. go to start -> run, and type "regedit" in the command line. this opens the registry editor. go to edit -> find and type "itunes.msi" when it finds the file, check the pane to the left- the open folder is the one containing the file. find the directory above it (as in that contains that folder) and delete it. Repeat. once the search no longer turns up any itunes.msi, then do the same thing looking for "quicktime.msi" once you have deleted all directories containing those files, you should be fine.
I’m frustrated
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Thanks this is the only thing that worked for me. Just to clarify, after I searched the registry and identified the folder, I deleted the folder that was open (ie the one containing the itunes.msi and the one containing quicktime.msi. The other methods listed here didn't work for me.But this one did and thanks for tip how to find the registry
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Inappropriate?I have a message that says I am missing \applicationdata\apple\applesoftwareupdate\itunes.msi
how do i fix this so that i can reinstall my itunes?
I’m frustrated
1 person says
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Inappropriate?hey everyone what i did is after uninstalling all of itunes stuff that it would let me from the add and remove in the control panel (windows xp pro)
1. iTunes
2. QuickTime
3. Apple Software Update
4. Apple Mobile Device Support
5. Bonjour
6. Apple Application Support
(if it asks for the msi to remove you can get it from the folder you make for itunes later)
i downloaded the newest version of itunes then extracted it useing winzip into a folder , then when it asks for the msi file you point it to the folder you just extracted the itunes to
(i put the folder on my desk top so not to lose it , i also went into my programs and there wer some files left over from itunes i pulled them out , i saved them in a different folder incase i need them down the road , everything seems to be working fine now , my phone linked rite up and it had everything it had befor , hope this helps ,
BTW version 9 of itunes scattered 278gigs of my music across my 2 hard drives , anyone know how to pull it back into the folders ? -
Inappropriate?Hi, I did what you all said to do by checking the registry and deleting the "quicktime.msi" and "itunes.msi" files and now they are saying my configuration data for the product is corrupt. Please help I don't know what to do
I’m frustrated
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Inappropriate?I had the same problem. I fixed it just now. Here's the instructions.
http://discussions.apple.com/thread.j... -
Inappropriate?Torrebc's solution above was the only thing that worked for me. Can't believe Apple makes it so hard to mess up an upgrade. What a pain. But nothing worked for me until I tried the registry editing and method Torrebc described above. Thanks for the help.
1 person says
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Inappropriate?Download the windows installer cleanup utility. Once it runs, highlight iTunes in the list and use the remove button. Re-run the iTunes installer, should get you up and running.
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