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iTunes won't let me buy music.
iTunes refuses to let me purchase music from the iTunes store. When I attempt to buy a song, I keep getting taken to an account information screen after I've put in my password. The iTunes account page says my information has 'changed' but everything looks correct when I look it over. Add there is no prompt as to WHAT changed. WTF?
The account has worked previously. I had not changed payment method prior to this problem, but changing payment method as a response to the problem accomplishes nothing. It doesn't work whether I'm paying through PayPal, or paying directly. Bloody annoying. Add that there is no link I can click to get some sort of interactive customer support, either. I don't want to skim through 400+ forum posts. I want to buy some music.
The account has worked previously. I had not changed payment method prior to this problem, but changing payment method as a response to the problem accomplishes nothing. It doesn't work whether I'm paying through PayPal, or paying directly. Bloody annoying. Add that there is no link I can click to get some sort of interactive customer support, either. I don't want to skim through 400+ forum posts. I want to buy some music.
I’m frustrated.
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This solves the problem
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No. I still haven't found a means of resolving the issue. I think someone in a customer service department is my best bet, but it seems as if there is no way to contact someone who could look at my iTunes account and at least TELL ME what 'changed.' -
Inappropriate?I go this response from Apple this morning and it seems to have worked... I'm back buying songs:
To purchase from iTunes Store, you'll need to make corrections to your account information. To do this, follow these steps:
1) Sign out of the iTunes Store by choosing Sign Out from the Store menu in iTunes.
2) Visit Apple's My Info website:
http://myinfo.apple.com
3) Choose your country and preferred language. Then enter your iTunes Store account name and password and click Continue.
4) Choose Address Book from the menu on the left. On the Edit Address Book page, look at your shipping addresses at the bottom. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit.
5) Now choose Phone Numbers from the menu on the left to look at your phone numbers. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
6) Make any other necessary corrections, then click the Save Changes button.
7) Click Log out in the upper-right corner.
When you make your next iTunes Store purchase, you will be asked to review your billing information. At that point, you can change your information or simply click Done. After that, you should be able to purchase items.
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Hopefully this will help.
I’m happy I can buy music again!
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Inappropriate?I have had this problem crop up about 10 times in the past and it just did it again. I had to change my credit card (it seemed to puke on my Amex but accepted my Maestro debit card.)
I’m annoyed that apple doesn't know how to properly run an ecommerce site
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Inappropriate?I had an outstanding Credit card purchase, but it was a gift card, and I'm in debt. I tried to pay for it w/ a gift card but I wouldn't let me change payment options.
I’m Infuriated
