Why is Apple truely better than Microsoft?

A few years ago I was working for a local college and the boss of my department gave me a so called "brand new" windows computer. The fun part started about 30 days later when Office 2000 started telling me to call Microsoft and ask for a reactivation code. The room I was in had been newly build and there were no landline telephones installed yet. I took my cell phone and called MS tech support and I was forwarded to an "Office specialist". The guy asked me for the codes and then put me on hold. Then he came back on the line and started to idle talk (stuff like, where do you work? etc). A few minutes later he said to me:

Rep:
"we have detected that you are calling from a cell phone that has its telephone number and name blocked."

I replied:
"Yes, it is true, you guys have traced my call?"

Rep:
"Yes we have sir, due to the nature of your Office serial codes."

I replied:
"What do you mean?"

Rep:
"The codes do not match so we think it could have been a pirated copy."

I kind of almost turned white for a minute cause here I had told the guy where I was, I had no clue where the MS Office had come from and the cops could well be hearing to all the stuff I have been saying for the past 30 minutes. Then I remembered that Microsoft had a site license agreement with the college. I mentioned that to the rep. and he put me on hold again. A few minutes later he came back and told me that "everything" made sense now and to contact my IT dept. and tell them to get the right codes and call them back again.

I called my boss first and I told him what had happened. To make the story short, I have no clue where that MS Office came from but it was never fixed, nobody from IT ever came and my boss told me to forget about it. So, I had to use the MS Office that had been installed on my personal laptop.

Later I learned that it was a problem between the Office reg. and the type of network client we used at the college and every so often every MS product would not remember who the owner was hence triggering a re-registration process. (Apparently MS knew this but they had not told their anti-piracy department about their glitch)

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As for my take on Apple, every time I have dealt with Apple Pro Apps, they have never asked me for reg. codes or names. They seem to trust their customers way more than MS does. Even when I take it to the Apple store they never check the software or registration codes like some other PC techs I know. I really like the layer of comfort there. If I call Apple I am a valuable client to their business and I feel welcomed.

MS seems to try to judge everyone first ask questions later...

That could be a good reason why people who buy Apple products also feel more comfortable and happy about their purchase no matter what the cost.

It seems that I can't mention Microsoft without 'poisoning the well'. Suffice to say, I've earned my stripes with Microsoft as a company and their products over many years and I have the scars to prove it. I now avoid them as best I can.

With Apple it's a whole other story. Louis is right, controlling the hardware plays a big part in Apple's success, they control the customer experience, which is the essential key to customer satisfaction. Add to that exemplary customer service (pre and post sales), a stable software foundation (Unix), fairly quick release cycles with a sensible legacy support period, which allows for agile innovation.

I love my macbook that i purchased in march and is still working amazing and i have had no problems with it! i love how easy it is to find things with spotlight and how easy they are to use. it came fully loaded with 2GB RAM and a 250GB HDD! i love the leopard operating system! i just love my mac alot! piss on microsoft!