PlannerX mangles people's names
My Basecamp projects have a person called Françoise Petersen in several of the projects. In PlannerX this comes out with the crazy string "Françoise P". This is the 21st century, and failure to fully support internationalized characters seems to be a very fundamental mistake - especially as Basecamp itself does - and hence it can be expected that the imported names will have accents on,
UTF-8 has been widely used now for a very long time - and expecting people to misrepresent people's names by mistyping them in ASCII is not a socially acceptable option in today's globalized world. Also failing to do this is a design option that does not work, as you can expect to be importing UTF-8 characters, and they must therefore be correctly rendered on output. I have not been able to see if this serious flaw affects the ability of PlannerX to assign tasks to people by matching abbreviated names to people in the database - but I can see that this too could be compromised (can't test this in the demo mode).
If you can fix this basic but fundamental weakness - I would love to use PlannerX as you seem to have designed something that is, in all othe respects, a brilliant front-end to Basecamp.
UTF-8 has been widely used now for a very long time - and expecting people to misrepresent people's names by mistyping them in ASCII is not a socially acceptable option in today's globalized world. Also failing to do this is a design option that does not work, as you can expect to be importing UTF-8 characters, and they must therefore be correctly rendered on output. I have not been able to see if this serious flaw affects the ability of PlannerX to assign tasks to people by matching abbreviated names to people in the database - but I can see that this too could be compromised (can't test this in the demo mode).
If you can fix this basic but fundamental weakness - I would love to use PlannerX as you seem to have designed something that is, in all othe respects, a brilliant front-end to Basecamp.
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Inappropriate?Hi Mike,
PlannerX uses UTF-8 and we have tested it with international characters. The problem is because the accent is encoded as an entity.
Thanks for bringing this to our notice though. We will add a fix soon.
Sorry for getting the name wrong. We missed handling this.
If you have only one person with FP initials in your project, you can use FP to assign items to him/her.
:Nirav -
Inappropriate?Thanks for the response. If this is fixable then it looks like PlannerX is something that I can really use. Would it be possible to notify me when a fix has been made?
I’m OK
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Sure! I will post here when we make the fix live. -
Inappropriate?We made some changes and verified that PlannerX can now work better with international characters.
Would love to hear from you if it now serves the purpose for you.
Thanks.
I’m happy for sorting this out
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