Purchasing obselecence
So those of us who purchase Tweetie for the iPhone, say Yesterday are stuck having to pay $2.99 for obsolete software and an additional $2.99 to upgrade in a few days?
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The best answer from the company
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If you bought in the last... week or so, drop me an email, I'll make it right.
support@atebits.com
I’m confident
The company and 4 other people say
this answers the question
Create a customer community for your own organization
Plans starting at $19/month
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Inappropriate?Because $6 will bankrupt you.
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Way to miss the point. Paying twice the price for something will make you feel scammed whether it's $6 or $600. Making your customers feel scammed is a bad, bad idea. -
I don't feel scammed, only a small amount of people do.
You're essentially paying for a different twitter app.
Do you honestly expect free lifetime upgrades?
Don't be naive. -
I don't expect lifetime upgrades, which I as a Tweetie user for about a year don't feel scammed. The people who'll feel scammed are those who buy Tweetie 1.0 today. The 1.0 app should be pulled from the store or discounted, or at the VERY least a large notice placed in its description. -
I see your point with the people who recently purchased it, but other than not charge at all which is stupid in the longrun, there's not much he can do about it. -
He can pull it, discount it (surely 1.0 isn't worth as much if it's to become obsolete in a week?), or note that it's soon to become obsolete in the description. -
Unfortunately he can't, that's Apple's decision. -
False. iTunes Connect has a 'remove from sale' button for this sort of thing. -
He can remove it from store, but that's it.
He can't offer refunds even if he wanted to. -
Refunds are problematic, sure, but it's possible to change an iPhone app's selling price on-the-fly. I've seen hundreds of apps do so - "on sale for $1.99 instead of $4.99" etc. -
I think Apple decide th price, but don't quote me on that. -
Apple does not decide the price. -
He could also hand out redeemable codes for the new app for people who recently bought Tweetie. I have received one from another app developer that allowed me to get his app for free.
And no, of course Apple does not decide the price. They are not the seller of the apps in the app store, they only offer the platform (and get a percentage of the sales). -
@Viviane I believe you're limited in the number of those codes you can give out. CNet says 50. http://download.cnet.com/8301-2007_4-... -
I wasn't aware of that. Well, that makes it even cooler that the app developer gave me one of them. -
Inappropriate?Not lifetime upgrades, but maybe a year, heck even six months would be great? I just checked and I bought Tweetie just three months ago at the end of June, and I honestly expected this app to have a longer lifetime than three months! Of course I can keep using it, but it will not be updated anymore now that it's essentially obsolete while other apps that are as cheap or even free keep getting updates.
Of course he could have submitted a change to the app and put up a notice in the description. That is precisely what the developers of another app I am using did when they decided to discontinue developing it (but will keep supporting). -
Dude, quit complaining. $3 won't bankrupt you, and you're getting a brilliant product, while putting food on his table. -
Inappropriate?Well, the program's author has modified the 1.0 page to note the new release is coming out and to wait, unless you need it now. That's an improvement.
I'm still gonna harass the guy who recommended the app to me.
I’m Somewhat mollified
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Inappropriate?As far as 1.0 becoming "obsolete", I'm pretty sure it will work exactly the same on two weeks as it did last week.
I understand the frustration, but it's really a limitation of the App Store. The all or nothing upgrade model means that atebits had to choose between charging the full (cheap) price or giving it to thousands of current users for free. That's not very economical for something that took months of work.
Bottom line: it's slightly annoying but that's the way it is, and nobody misled you otherwise. If you must, to protest, switch to a different app. Live and learn.
1 person says
this answers the question
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An obsolete 90 mhz computer may still work, but you'd be mad if someone sold it to you for the price of a modern one. -
The company and 4 other people say
this answers the question
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Good move. Will this be publicized anywhere other than in this thread? -
I'm sure it will when we release. -
Inappropriate?Here's an idea. Making Tweetie 2 a new app instead of an update is a really bad idea, so add a free upgrade option to the people who are already using Tweetie. I just paid $2.99 for it in July. Now you're expecting me to pay another $2.99 just a few months later to get the new version? One reason I picked Tweetie over Twitterfon Pro (now Echofon) was that it was cheaper at $2.99 compared to $4.99. Had I known this? I would have stuck with Echofon (I was previously using the free version) because if I end up getting Tweetie 2 I will have paid $5.98 for it.
You're saying that Tweetie 2 has more features so it is worth more, but you are so nice to keep the price the same. Well, guess what? Every single person who is using Tweetie right now will in effect have paid $5.98, so I guess you figured you'd be making plenty of money from double dipping the people who already use Tweetie not to have to raise the price. Which, by the way, I would have preferred, because like this? Essentially you are saying people who already bought Tweetie were stupid because they are now paying double and you are rewarding people who didn't use it so far because they only have to pay once for it. Way to make your current customers happy.
Right now, I am considering just switching to another app altogether. With Tweetie being outdated as soon as Tweetie 2 is released in the app store, I can hardly expect you to work on the old app anymore (and to add new features such as push notifications). I want to use an app that will keep being improved without my having to pay for it again, and with yours, well, who's to say you won't be creating Tweetie 3 in a few months and charge everyone again who wants the new version?
Of course this is an excellent business approach if all you can think of is the money you will rake in from all the people who will pay for Tweetie 2 after having already paid for Tweetie. But if you also care about customer satisfaction, know that you pissed off and possibly lost quite a few customers today (judging from @tweetie replies on twitter I am not the only one who feels screwed over).
This reply was created from a merged topic originally titled
Tweetie 2 should be a free upgrade.
I’m sad
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You need to pay attention.
1. The App store limits how upgrades can work.
2. Tweetie 2 is re-written from the ground up - it is a new, completely seperate app.
3. It's only $6 dollars. How do you afford an iPhone if you're that much of a miser? -
Inappropriate?Tweetie 1.0 should be removed from the App Store or made free. Charging $2.99 for version 1 when the non-upgradeable version 2 is coming out within weeks is rightfully going to cause quite a bit of backlash.
This reply was created from a merged topic originally titled
make Tweetie iPhone 1.0 free (or remove from App Store) to avoid people feeling scammed.
I’m worried
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Inappropriate?I think it would go a long way to send the right message to your existing customers who have been eagerly awaiting this update. I understand that you have put a lot of hard work into this but it might be something to consider.
This reply was created from a merged topic originally titled
A reduced upgrade price for owners of Tweetie 1. -
Inappropriate?Tweetie 2 isn't an update? I just bought Tweetie yesterday - yes one day ago, actually LESS than 24 hours - and now I have to pay again? Are all users going to have to pay again? A great app but without respect for the customer.
This reply was created from a merged topic originally titled
Why isn't Tweetie 2 a Free Update?.
I’m frustrated
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Why did you buy Tweetie 1? The description clearly said, there is an update! -
Simple: I didn't read the description. I did my research, including on Atebits web site, I went and clicked to buy the app. I do my app research offline as the app description is often just a wasteful sales pitch. -
Inappropriate?+1 on josef,stevens's comments.
I just bought Tweetie three weeks ago, and in no time I was presented with the news that a major update was coming.
*If only* there was some _clear_ indication that an update was coming would I have waited to move to Tweetie 2. And don't tell me the developer didn't have the thought (or intention) of making the upgrade a paid one some time back.
Congratulations atebits, you just managed to screw with some of your newly-founded followers. While I do love using Tweetie, I feel the absolute opposite when software developers do this sort of thing to its users.
Negative mindshare, here we come...
I’m frustrated, and feel absolutely cheated!
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Inappropriate?I'm unable to get iTunes to fetch an update to Tweetie 2. I am on a 3G, running 3.0.1 (I want to stay here as long as I can - I've got tethering). I bought Tweetie, so I should be upgrading to Tweetie 2 for free - correct? Is there something funky going on? How can I obtain the update to Tweetie 2?
This reply was created from a merged topic originally titled
iTunes not updating from Tweetie to Tweetie 2..
I’m frustrated
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Tweetie 2 is not a free update. You will need to search for it on the app store and purchase the new app (version 2). -
Inappropriate?Last week i bought 'Tweetie' for iPhone. Now, there's 'Tweetie 2'. Why do I have to pay the entire price (again) instead of the half for an actualization?
This reply was created from a merged topic originally titled
I don't agree.
I’m sad
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