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We are trying to become a paying customer but we experince problems. We get a message that says that the operation was unsuccessful.We have tried with different credit cards. Please help.
I’m frustrated
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We've adjusted the address verification settings of our payment gateway. This should fix the problem once and for all.
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Inappropriate?Hi,
We've been having billing problems from the very beginning we signed on and I'd be very happy if you could just solve the problem once and for all. It's been very frustrating using scrumd and without a solution in the next few weeks we will probably just migrate to another tool.
Currently, we are getting the error " There was an error saving your billing information: * The transaction was unsuccessful."
Please extend our trial for at least 1 month until this gets completely sorted. Our subdomain is amnesty.scrumd.com
Many thanks,
Michael Chik
Senior Web Architect for Amnesty International
I’m frustrated
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This answers the question
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Hi Mikey, I'm in the process of extending your trial now. You should be back in in a few. -
Inappropriate?Hi Victor,
We'll definitely extend your trial and get these billing issues handled asap. My apologies for your troubles. -
Inappropriate?Victor, what is your subdomain? I'll get you back in asap while we work on these issues.
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Inappropriate?Hi is this fixed?
I still get
Please contact your account admin to update the billing information so that you can continue to use scrum'd.
I’m confused
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This answers the question
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We're working on it right now. If you let me know your subdomain then I'll extend your account by a month so you can get back in asap.
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You should be back in and have another month. Thank you for your patience Victor. We're looking into the billing issues as I write this.
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Inappropriate?We've adjusted the address verification settings of our payment gateway. This should fix the problem once and for all.
The company says
this answers the question
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EMPLOYEE
