Single user billing problems
Hi,
I have a single user account which costs $0 per year, so obviously I haven't entered any billing information. However, when I log into expens'd I can now only see the billing page and an error message that says;
'Your expens'd account has expired. Please update your billing information so that you can continue to use expens'd.'
I can also see this information on the screen:
Your Plan: You Change Plan
Current Payment Method: /
Next Charge Date: 06/18/09
Next Charge Amount: $0.00
Please can you tell me why my account expires if you aren't charging me for it in the first place? I'm trying to print my expenses to complete my tax return so this is very frustrating!
I have a single user account which costs $0 per year, so obviously I haven't entered any billing information. However, when I log into expens'd I can now only see the billing page and an error message that says;
'Your expens'd account has expired. Please update your billing information so that you can continue to use expens'd.'
I can also see this information on the screen:
Your Plan: You Change Plan
Current Payment Method: /
Next Charge Date: 06/18/09
Next Charge Amount: $0.00
Please can you tell me why my account expires if you aren't charging me for it in the first place? I'm trying to print my expenses to complete my tax return so this is very frustrating!
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The company marked this problem solved.
Create a customer community for your own organization
Plans starting at $19/month
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Inappropriate?Hi Moira,
I believe this is due to the server switch. We'll get you back in asap. -
Inappropriate?Moira - what is your subdomain?
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Inappropriate?It's moirajohnston
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1 person says
this solves the problem
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Inappropriate?There was a bug preventing free users from accessing their accounts. This has been fixed. If anyone is still experiencing this problem, please report the issue and include your subdomain. Thanks.
The company and 1 other person say
this solves the problem
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