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Still charging me after I cancelled (2nd month now)
I cancelled my account, but you are still charging my credit card. How do I contact you to resolve this?
I’m provoked
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The company marked this problem solved.
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Inappropriate?Hi John,
My apologies as that should not happen. I can take care of this for you. What was your sub-domain and/or your user name?
I’m sad
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Inappropriate?Hi John,
I received your call. I'm looking up your account information now to reverse this and get you a refund. I'll give you a call once I finish up on my end. Again my apologies for this. -
Inappropriate?Hi John,
It appears that for some reason there were two accounts for you - one for the paid plan and one for the free plan. I've deleted the subscription for the paid plan and canceled the associated account. We'll send you a check for the $12 you were charged.
I’m happy we figured this out
1 person says
this solves the problem
1 Comment Add a comment
This solves the problem
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perfect, thanks a lot. This was quick and easy.
EMPLOYEE
