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update billing card still prompts for card after update
Hi guys, I'm being prompted to update my credit card which makes sense because my credit card was cancelled, but I can't seem to successfully update with a new card. It keep prompting me over and over to enter a new card.
I’m confused
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The main problem here was the lack of any error message being displayed if the card approval failed. This has been fixed. Though some people are still having problems with valid cards being declined: http://getsatisfaction.com/atlanticdo...
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Inappropriate?Hi Tim,
I thought that we had solved this problem. We'll look into it asap and update the site here. Thanks for letting us know.1 Comment Add a comment
This solves the problem
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I'm getting this too. I paid my bill (first time) this morning. It looked like the transaction didn't go through (but it had, according to MasterCard), so I tried it again, which caused my bank to put a security watch on my card! I only noticed it when Amazon rejected my card a minute ago...
Either way, I can't access my sprint. Let me in!! -
Inappropriate?Chris - what is your domain name? We'll get you back in asap.1 Comment Add a comment
This solves the problem
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Hi Robert,
projangles.scrumd.com
You may need to check the logs, but the bank said the first attempt at payment went through. However, I didn’t get an email invoice/receipt.
Thanks,
Chris -
Inappropriate?Anyone having this problem, please let us know what you're subdomain is. Thanks.
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Inappropriate?Chris - you should be back in. We're working on the problem to see what's going on.1 Comment Add a comment
This solves the problem
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Just checked and I am indeed back in. Thanks for that.
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Inappropriate?Tim - are you unable to use Scrum'd? If so, please let me know your subdomain and I'll ensure that you have access.
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Inappropriate?Hi Robert, yes I'm still unable to access my projects despite repeated attempts to enter credit card info. My subdomain is powerupdev.
Thanks -
Inappropriate?Hey Tim,
I've extended your account while we work out these issues. Please let me know if you are still unable to get into your account. Thanks. -
Inappropriate?Thanks Robert, I'm back in and scrumming.
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Inappropriate?Hey Tim,
Can you please email support@adsdevshop.com. I'm seeing some cc transactions I'd like to check with you on. Thanks. -
Inappropriate?Actually, Tim, no need to contact support. We've just deployed an update to the billing section. You should now see a proper error message if your payment fails to go through.
Chris, we're waiting to verify that a payment is showing up on our end. Then we can manually activate your account. -
Inappropriate?Chris - per our records on Authorize.net the charge did not go through. If you'd like to get details please email support@adsdevshop.com. Thanks.
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Inappropriate?The main problem here was the lack of any error message being displayed if the card approval failed. This has been fixed. Though some people are still having problems with valid cards being declined: http://getsatisfaction.com/atlanticdo...
The company says
this solves the problem
EMPLOYEE
EMPLOYEE
