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We are still locked out of scrumd
We are still locked out of Scrum'd because of the payment gateway issues.
If this issue is not resolved today, I hereby cancel our subscription to Scrum'd.
Our domain is kabisa.
Please resolve asap!
If this issue is not resolved today, I hereby cancel our subscription to Scrum'd.
Our domain is kabisa.
Please resolve asap!
I’m very angry
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The best answer from the company
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To anyone else with this problem, please try entering your billing information again, entering your state/province into the text field (which used to be a US-state-only dropdown). If it is still not working, please include your subdomain with any support request. Thanks.
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Inappropriate?harm,
Again, we are very sorry to all of our international customers for the problems we are experiencing with our payment gateway. We are frustrated as well and fixing this is our top priority. Now that I have your subdomain I can extend your payment date so you can get back into scrum'd while we continue to work on this. I'll reply again in a few minutes when that is done.
Ariejan,
Are you on a different account having the same problem? If so, what is your subdomain? -
Inappropriate?harm,
I've extended your account by 7 days. Are you able to get in?
If so, we've modified the state/province drop-down to be a text field. Please try entering your billing information again and let us know if it is accepted.
Thanks,
Justin -
Inappropriate?Justin. I'm on the same account. But with 10 day sprints everything comes to a screaming halt when Scrum'd is not available.
I’m Ariejan.
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This answers the question
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Ariejan, I understand and apologize. Are you able to get in now? -
Inappropriate?I have already sent you our domain twice before by email.
Anyway, Scrum'd seems to work again.
I hope you guys make sure we don't have problems again.
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This answers the question
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Thanks for the update. Can you try entering your billing information now and let us know if it is working for you?
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Inappropriate?After trying a bit it worked.2 Comments Add a comment
This answers the question
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Glad to hear you are back in. We believe that we have solved the billing issue by changing the state drop-down to a text field.
This is the first time we have paying, international customers using Scrum'd, so we are going through the pains of making sure everything works correctly. We really appreciate you bearing with us. -
Harm, we've given you a free month of Scrum'd for your hassle.
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Inappropriate?That's great! Thanks for letting us know. So sorry for the hassle.
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Inappropriate?To anyone else with this problem, please try entering your billing information again, entering your state/province into the text field (which used to be a US-state-only dropdown). If it is still not working, please include your subdomain with any support request. Thanks.
The company says
this answers the question
EMPLOYEE
