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You Plan not working
I am on the You Plan, but it says my account has expired and that I need to update my billing info. However on the billing info page, there are no options.
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Inappropriate?Hi bburridg,
We'll check into this asap and get back to you. Thanks for letting us know. -
Inappropriate?What is your user name? I'll look up bburridg just in case.
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Inappropriate?The 'You' plan is the free plan, and should not require billing information, hence you do not see anything. It should not be saying that your account has expired though, so we'll look into that. Thanks.
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Inappropriate?Hi bburridg,
I am going to update your account to ensure that it no longer says that it is expired. We are working on a fix for this and should have it up by Friday at the latest. -
Inappropriate?The fix is deployed. Please let us know if you cannot get into your account. Thanks.
I’m happy
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Inappropriate?I am still seeing the problem. Screenshot attached.
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Inappropriate?We're working on a fix that will ensure that free accounts do not expire. I'll keep you posted on the state of the fix.
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Inappropriate?We've discovered the problem and updated all records. You should now be good to log in. If you continue to have problems please let us know. Thanks.
EMPLOYEE
