So about a month ago I noticed my call log and text message history were randomly erasing from time to time on my Blackberry Pearl. Then, at the end of last week I noticed I was no longer receiving texts at all. By the beginning of this week my call log was erasing so frequently that I had no way of seeing who my missed calls were from.
Supposedly "not eligible" for the 3G iphone - AT&T rip off and terrible Customer Service. Can't even upgrade!!
Here's the story: I bought the first iphone AT FULL PRICE OF $600!! This automatically is supposed to make me eligible for the $199 upgrade. But while I was traveling in Mexico my original iphone was stolen, so I took off the iphone features on my plan of course. So I've been waiting so long to upgrade to the newest version and they won't let me because I'm supposedly not eligible becaue I don't have the iphone now (stolen). Before waiting in line for 2 hrs to buy the 3G version I explained my situation, but when I tried to buy it in the Apple store they refused to sell it for $199 saying AT&T was preventing the upgrade.
Soooo I spent forever on the phone with a rep who assured me someone would get back to me within 48 hrs----LIES!! It's been over a week. Worst customer service. I'm so shocked at how they treat their customers. I'm posting this on several forums/discussion boards like Twitter & GET SATISFACTION hoping to elicit some kind of action or positive response.
So I've emailed them and called them. Interested to see how they handle this and I'll be sure to report back.
Terrible that I have to go to such lengths & waste my time. SHAME ON YOU AT&T!!!
I am trying to sign up for at&t uverse, but they have failed to come by my house twice. The first time they uverse order was accidential canceled and so was my phone service. They then said that they came by 3 day before, but no one was home. I said my wife is a teacher and is home for summer vacation and was home all day. They are big liers. I then spoke with April who set me up for the following Thursday. I thought I call today to make sure that my uverse appointment was still set. And again before I got the bad news, Sylvia the at&t rep., asks if I was calling from work. I said yes. She said the records show that your were set for today. Then she said they went by. I told her, liker the other agent, that my wife was home all day. She is a teacher and is off for summer vacation. She then stated that dispatch shows me on their list only (not that they went by). Again, big liers. I beleive money or race is driving force of this issue. AT&T refuses to work with and respect the Hispanic community. If I ordered the biggest package or had a different last name I would be set up by now. I hope no else has to burn 2 or 3 vaction days. The first rep said I should call him every hour until dispatched calleed me. I am sorry I am not a secretary for at&t. I should not have to call my rep every hour to find out if they are coming. That is a reps job. Let him earn his commission. Good luck to anybody else trying to get uverse.
I recently decided to change my telephone service from AT&T to T-Mobile. When I called AT&T on July 10 to cancel my serivce, I was offered a bundle package to stay a customer. My bundle include Dish Network for $39.99 with a $39.99 rebate for one year (free TV for a year, yippee!), Fast Access DSL and 2 pack telephone service. The representative told me that this would cost approximately $56 for the year. I needed to agree to use Dish Network for two years, the second year, I would pay for the service. I was sold. The Dish Network service set up was completed yesterday. Today, I get a telephone call from AT&T (Ms. Ivette Carillo from the Miami office) to tell me that I am not qualified for the bundle package because I needed to have unlimited long distance service and this will cost me an additional $24 or I could not get the long distance service but I would have to pay $39.99 for the Dish Network or I could sign up for their wireless telephone servie. Is it unreasonable to think that AT&T should honor what they told me and not to come back 2 weeks later and tell me that I have to pay additional money or get an additional service to get the service that I signed up for. When asked to speak with a supervisor because I want the service that I signed up for, I was told that I had to speak with the supervisor of the representative that signed me up and that I could not hold the line because the supervisor had to be found. When asked to speak with Ms. Carillo's supervisor, this supervisor was in a meeting and I still had to wait for a call back. I am available now (when I received the telephone call) and may not be available later, so my telephone, TV, and internet service are now in limbo.
AT&T Wireless SUCKS!!! Customer service is non existant even when directed to them by their own website to solve their own problem. Its obvious their only interested in costs and not in customers. Too bad they don't know where their money comes from. I can tell you they are not getting any more of mine!!!
Have been trying to get DSL service from AT&T for 3 months. I am always told that the service is available, but tech services has been here twice and they said it is not available each time. I was first told, after it was determined that I could not get DSL, that new connections would be available 5/31/2008. June 4, 2008 they acknowledged that I could not get service and there was no idea as to when it would be available.
It is now 7/22/2008 and no word as to when AT&T will be providing additional wire pairs for hookup. Apparently there is no plan to put fiber in my area, but you can get it 200 yds. from here. I am 19,000 feet from the hub, so copper has a problem delivering a connection.
Apparently I will have to abandon my landline and go to cable so that I can get highspeed internet.
Since early Sept, 2007, I have been waiting for the AT&T Benefits center to process a (Quadro, a court order, not a request that requires review) In the process, they have sent mail to my address with someone else's name, completely lost track of my records and most recently (a month ago) have ACCELERATED my claim....they are like the DLS add the SLOWSKIs. Do I need a lawyer?
At&t is probably the worst company to try dealing with. One person tells you one thing, and no one takes care of it, when calling back, noone knows anything about the problem. I fired them and hope to never have any dealing with AT&T ever again.
AT&T DOUBLE DIPPED MY PAYMENT AND REFUSED TO CREDIT MY CREDIT CARD. I PAYED BY COMPUTER. SCAREY HUH? SAID THEY WOULD CREDIT MY ACCOUNT. WILL NOT BE DOING BUSINESS WITH THEM AFTER CONTRACT RUNS OUT. THEY SUCK.
My DSL randomly stops working every other day or so, and is dead for hours at a time - or sometimes longer - for no apparent reason. When I try to manually reconnect, my router tells me it can't get an IP address from the PPoE server. Then, a few hours later, it starts working again as abruptly as it stopped.
I've done all the standard things (checked filters on the jacks, etc), and have had your tech guys come to my house twice already. Both times they confirmed that everything was working OK inside, and that the problem was most likely at the main box down the street. Both times they claimed to have fixed the issue after checking , and it seemed that things did indeed work better - for a week or so. Then the random outages resumed.
Your infuriatingly bad customer support has yet to provide me with any helpful information. When I call, and am finally able to reach an actual human (usually after waiting 20 minutes, being disconnected, or both), all I get is someone following a scripted set of inane questions like "What kind of computer are you using?". When they run tests on the line, they tell me that everything appears OK.
"The problem is probably on your end, so please check your filters again sir."
The bottom line is that you simply aren't providing the service I'm paying for, which is functional DSL.
my AT&T Razor randomly starts sending my word text messages into picture form which is very inconvenient for people I know who can't recieve picture messages. I have no idea how I did this, it seems to just come and go every once in a while. How do I change it back?
I've had AT&T DSL for so long, I have an @pacbell.net email address. Service has been spotty-ish for the whole time I have had it, but in the last couple of months I have noticed a super slowdown. I don't have any sort of utility to measure upload/download speed, nor have I haven't changed my network setup.
A few weeks ago AT&T/Yahoo! went through an "upgrade" where they said they were going to greatly reduce email spam. I use a relay email address (my lifetime address, so I don't have to go telling people a new email every time I switch ISPs), so I had to do backflips and get on the phone to customer service to get it working again. That's how I know the "upgrade" was going on.
Trouble is, ever since then I haven't been able to send email attachments that are over 2 Meg-ish. Sending photos to Mom is now a multi-email ordeal. I looked online to see if they explain this, or if I can "pay" to "expand" my attachment ability, but found nothing.
I tried writing their customer service, but the emails are answered by a daemon. (I verified this with one of the humans on the phone.) So I am getting nowhere.
BTW, when you call them, ask for "tier two support." You don't have to say why. You will get someone on the phone who knows what they're doing as opposed to someone just following a script.
Given how poor AT&T service is, I spend a lot of time on the phone with 611 (customer service). This is irritating enough as it is, of course (it took me several hours and well over five calls to get international calling to work; now I've been over half an hour on the phone simply to fix their error of putting me on a 450 min plan instead of a 900 min plan).
But the really, really annoying thing is when I'm on hold I have to listen to this steady stream of AT&T pitches. The absolutely most annoying part is when the recorded spokesperson tells me how much money AT&T spends on customer satisfaction. Yeah, I really want to hear that particular pitch when I'm wasting hours on the phone to fix stuff they screw up.
Many companies are guilty of this, of course. I don't understand what they're thinking. I multitask when I'm on the phone with any sort of customer service. I just want it to be SILENT, thank you very much.
In March, 2008, I talked my father into going with AT&T as shown below in the chart below taken directly from my "Rewards" chart.
Referral Status
Updating....
CONFIRMED ORDERS DATE CONFIRMED
Please note: It may take up to six weeks for orders to be confirmed once placed.
Updating....
VISITS TO att.com/referrals DATE REGISTERED
T H 3/8/2008
I called AT&T on the phone because I couldn't get anything to go through online. I told the customer service people I wanted to join the referral program and sign up my father....thinking what a great deal! I'll sign dad up and then take him out for dinner. HA! This was in March. AT&T said no problem. They would hook up Dads service and all I have to do is go online and sign up for the referral program. I did it the same day.
It is now June and my reward still has not been "confirmed." I know the bill has been paid every month! AT&T has their new account and their money! So I called again regarding my rewards. Now all of a sudden, some paperwork was filled out incorrectly and there will be no reward. I asked the operator if she could see the new account in place and she said she has no way of verifying any of the information. She can't confirm that my father is paying the bill or my information and since there was an error, there was nothing she could do.
My referral chart still says: Updating....
ALL REFERRALS DATE REFERRED
Wayne 3/8/2008
Talk about false advertising! It is such a scam I can't believe it! Don't fall for it! There are many other companies who are doing honest work out there that we should support!
If I don't see any action coming soon, I will be cancelling our phones, interenet and my fathers phone and internet. It's going to cost AT&T a lot more than the $25 gift card in the long run! Not very smart business!
For the last week or so, I've been getting a phone call from a (602) area code. The number shows up in full, I don't answer and no one leaves a voice mail. My wife got a call from the SAME number, answered and no one was on the other end. Possible that this could be malicious?
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