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$125 Switch from Cable to att dsl reward a scam?
I switched from cable service to DSL back in August. ATT offered a reward of $125 for switching if you sent their reward coupon and a cable bill which I sent on 9/22/2008. The reward center showed this qualified 10/06 and redeemed on 10/7 with estimated fullfilled date of 11/06.
I called on 11/19 and was told it would be sent in 3-4 weeks. I called once more and got the same answer. It is now 12/22 and the reward center has the same inormation: "Processing", estimated fullfilled date 11/06/2008.
I check on this almost every day, but all I accomplish is to become more engry when I see the same status. Is this the usual way ATT conducts business? Had I known I would have stayed with my cable service. I'm in Florida and also have residential, cell phone, and long distance service with them. After more than 40 years with Bell/ATT I'm ready to cancel---EVERYthing!
I called on 11/19 and was told it would be sent in 3-4 weeks. I called once more and got the same answer. It is now 12/22 and the reward center has the same inormation: "Processing", estimated fullfilled date 11/06/2008.
I check on this almost every day, but all I accomplish is to become more engry when I see the same status. Is this the usual way ATT conducts business? Had I known I would have stayed with my cable service. I'm in Florida and also have residential, cell phone, and long distance service with them. After more than 40 years with Bell/ATT I'm ready to cancel---EVERYthing!
I’m frustrated
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Inappropriate?My Recommendation is to call AT&T Customer service explain the situation and that you've not received your rebate card, ask them to put the credit on your bill, if the first person doesn't help speak to the supervisor.
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Inappropriate?This is news years day, more than 3 months since rebate forms were submitted, and there is a change on the ATT Rewards Center tracking for this rebate. On the first screen, instead of saying "Not Mailed" it says "processing". It's not much, but the first sign of any activity. Maybe ATT monitors this site. Thanks for the reply Purepulse64. The rebate is supposed to be a $125 check. Anything less is still a breach of contract. Regards, puterbob
I’m slightly encouraged
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Inappropriate?More progress on the ATT rewards site! Instead of "processing", it says MAILED! Almost fell off my chair. ( - : The reward was mailed on 2 Jan.
I'm glad I found this site and will put it in my favorites list.
Best regards, puterbob
I’m optimistic
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Inappropriate?Problem solved! Got my rebate check on Monday, January 5th. Don't know if I'm talking to myself here or not, but hope this helps others.
I’m satisfied
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Inappropriate?Similar issue, ATT only contact is the rebate site which is showing no receipt of my rebate submission 3 weeks after mailing. Horrible customer service, cable is looking better.1 Comment
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This answers the question
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ATT says since they paid me a $50 rebate I don't qualify for the $125 for cutting the cable. Sounds like I should reconnect the cable -
Inappropriate?all i know is that at&t owe me a $125 reward and they are only sending 50 so what do i do i am louse johnston at 419 8th st tell me how to get myreward
I’m unsatified
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Inappropriate?I signed up for att dsl also with an offer of $100 rebate for switching from cable. I received a letter in the mail telling me to go to att.com/rewards to get my rebate. The $100 rebate wasn't there, but there was a $50 rebate, so I clicked on that one and it says it is being processed. I called the att reward center and asked how I could get the $100 rebate and they told me that since I had claimed the $50 one I couldn't get the $100 one. I explained it to the rep, their supervisor and the floor manager and they said since I had clicked ther terms and conditions for the $50 rebate I wasn't eligible for the $100 rebate. I asked if they could fix it and they said NO, I asked if they could fix it some other way, like a bill credit and they said NO. They basically blamed me for clicking the "agree" button on THEIR rebate center web page. Hopefully I will get the rebates that were processed, but I believe it when I see it.
