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AT&T can not provide DSL service
Have been trying to get DSL service from AT&T for 3 months. I am always told that the service is available, but tech services has been here twice and they said it is not available each time. I was first told, after it was determined that I could not get DSL, that new connections would be available 5/31/2008. June 4, 2008 they acknowledged that I could not get service and there was no idea as to when it would be available.
It is now 7/22/2008 and no word as to when AT&T will be providing additional wire pairs for hookup. Apparently there is no plan to put fiber in my area, but you can get it 200 yds. from here. I am 19,000 feet from the hub, so copper has a problem delivering a connection.
Apparently I will have to abandon my landline and go to cable so that I can get highspeed internet.
It is now 7/22/2008 and no word as to when AT&T will be providing additional wire pairs for hookup. Apparently there is no plan to put fiber in my area, but you can get it 200 yds. from here. I am 19,000 feet from the hub, so copper has a problem delivering a connection.
Apparently I will have to abandon my landline and go to cable so that I can get highspeed internet.
I’m frustrated
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
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Inappropriate?I have had this problem for 10 years with first Bellsouth and now AT&T. At least you may have the option of having cable for internet service. I work from home and cannot get either. AT&T (Bellsouth) has been telling me for the past 10 years that I may have access soon (say six months) (ha, their six months has turned into 10 years). Their excuse is that you must live within 1800 feet (line feet) from the CFO. I know people who live less than that and they cannot get DSL.
So if anyone from AT&T can give a reasonable time frame as to when DSL will ever be available I will be more than happy to listen but I am past frustrated!!!!
I’m frustrated
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Inappropriate?My neighbor treid to get ATT to put in a line for his computer and they never did. I recently...for the past 6 months have been trying to get dsl in my home and they said they can not do it!! Are they kidding me? ATT...the company that has pretty much taken over the whole telecommunications of the world.... It must be a political / monopoly thing going on here. It just sounds fishy to me. Does anyone know anything about whas is going on with this issue? I live in Port St. Lucie, Florida.
I’m not a happy camper!
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This solves the problem
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Same problem in Jensen Beach... surrounded by businesses and the treasure coast mall, but can't get DSL on my street! -
Inappropriate?I can't get AT&T to hook up my landline OR DSL service in our new home so I am going to call Comcast and Vonage first thing tomorrow morning. It's been 14-days that I've been waiting and due to a "backlog" they can't get any one out to fix our line. And when we were in our old home and had AT&T DSL, it often stopped working completely during peak times in the evening. I hate AT&T. And did you know that if you don't call to check in proactively every few months you could end up paying way more than you need to for your services? The customer service rep said you need to check in with them often to make sure you're getting good rates. What a scam.
I’m frustrated
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Inappropriate?Even though Comcast or Roadrunner might not be much of an alternative in terms of reputable cable providers (especially when it comes to keeping appointments and installations), you will find that Cable Internet service is much better than DSL overall. Skip fighting with the DSL and go Cable. Once you can get the cable service into your home (which can sometimes be a chore, so be warned), you'll thank yourself. Compared to Cable, DSL seems like an old slow modem.
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Inappropriate?Well, it's nice to find a place with others not happy about their situation. I can't get AT&T or Windstream DSL at our house. So I may have to go HughesNET or WildBlue. Has anyone else gone this route? I'm so sick of dial-up I can't do internet banking as it always times out before the pages can load. Our neighbor has had DSL for more than 2 years.
I’m frustrated
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Inappropriate?I feel your pain...I live 1.5 miles from the major highway running from one end of Mississippi to the other. I have been here FIVE YEARS, and while the small city I live in has DSL,the fact that I am on the "other side of the highway" apparently is the reason I can't get DSL. I have called at least 100 times; each time, I am told "it is coming." I can't afford to switch everything, as I have a home business and thousands of people/websites have my ATT email addresses, phone numbers, etc.
It is extremely frustrating to feel like you are living in the Dark AGes! If anyone has any ideas on what to do to get ATT to do something, PLEASE let me know! -
Inappropriate?AT & T has been promising me that I would have DSL soon, what ever that means. I spoke with a representative on Monday and was informed I would recieve a call back within 48 hours. Today is Saturday that would make it 5 days. I am afraid I will have to change my carrier all together. The service after 30 plus years has only gotten worse.
I’m frustrated
