Loading Profile...
AT&T Disconnect Order will wreck your Yahoo! account.
I recently canceled my AT&T DSL account. Once the disconnect order was processed, I had no access to web based Yahoo services (even though I was a Yahoo customer prior to AT&T). No YM!, No e-mail. Nothing. If I log in, I am asked to accept the T&C's for AT&T--why? I canceled my service. I don't want AT&T anything anymore.
I've e-mailed Yahoo customer support and they say to call AT&T. After almost an hour on the phone with "Rob", the only answer he can give is to call back "during normal business hours" to see if I can get the disconnect order "processed more quickly" or he suggests I wait "a few more days".
The thing I don't understand is why is it that a disconnect order that's been processed (over a week ago) needs more time spent on the phone with some agent? Just disassociate the two accounts like you should have done when I canceled my service.
AT&T is the most difficult service provider to work with. All I've received are a bunch of excuses.
I've e-mailed Yahoo customer support and they say to call AT&T. After almost an hour on the phone with "Rob", the only answer he can give is to call back "during normal business hours" to see if I can get the disconnect order "processed more quickly" or he suggests I wait "a few more days".
The thing I don't understand is why is it that a disconnect order that's been processed (over a week ago) needs more time spent on the phone with some agent? Just disassociate the two accounts like you should have done when I canceled my service.
AT&T is the most difficult service provider to work with. All I've received are a bunch of excuses.
I’m frustrated.
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?I'm having trouble with them too with a disconnect. They are charging me for an extra three months for disconnect they never processed. Say I have to show them the email that they sent confirming they received my request even though I have a copy of the emailed request. Of course I can't find an email response! Prob cause they never sent one which is why i'm in this fix in the first place! Anyone have a disconnect confirmation email I can use!?!?
I’m frustrated
-
Inappropriate?Hello: I have a very similiar problem with AT&T(Yahoo) at the moment.I just today filed a complaint with the FCC. I strongly suggest that you do the same.. I do not believe AT&T has the legal right to interfere in any way with E Mail that they did not originally initiate.(I beleive any E Mail is proprietarily the legal property of the originator)!
