AT&T honor your word!!

I recently decided to change my telephone service from AT&T to T-Mobile. When I called AT&T on July 10 to cancel my serivce, I was offered a bundle package to stay a customer. My bundle include Dish Network for $39.99 with a $39.99 rebate for one year (free TV for a year, yippee!), Fast Access DSL and 2 pack telephone service. The representative told me that this would cost approximately $56 for the year. I needed to agree to use Dish Network for two years, the second year, I would pay for the service. I was sold. The Dish Network service set up was completed yesterday. Today, I get a telephone call from AT&T (Ms. Ivette Carillo from the Miami office) to tell me that I am not qualified for the bundle package because I needed to have unlimited long distance service and this will cost me an additional $24 or I could not get the long distance service but I would have to pay $39.99 for the Dish Network or I could sign up for their wireless telephone servie. Is it unreasonable to think that AT&T should honor what they told me and not to come back 2 weeks later and tell me that I have to pay additional money or get an additional service to get the service that I signed up for. When asked to speak with a supervisor because I want the service that I signed up for, I was told that I had to speak with the supervisor of the representative that signed me up and that I could not hold the line because the supervisor had to be found. When asked to speak with Ms. Carillo's supervisor, this supervisor was in a meeting and I still had to wait for a call back. I am available now (when I received the telephone call) and may not be available later, so my telephone, TV, and internet service are now in limbo.