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Stop bugging me with a steady stream of pitches when I'm on hold with your customer service!
Given how poor AT&T service is, I spend a lot of time on the phone with 611 (customer service). This is irritating enough as it is, of course (it took me several hours and well over five calls to get international calling to work; now I've been over half an hour on the phone simply to fix their error of putting me on a 450 min plan instead of a 900 min plan).
But the really, really annoying thing is when I'm on hold I have to listen to this steady stream of AT&T pitches. The absolutely most annoying part is when the recorded spokesperson tells me how much money AT&T spends on customer satisfaction. Yeah, I really want to hear that particular pitch when I'm wasting hours on the phone to fix stuff they screw up.
Many companies are guilty of this, of course. I don't understand what they're thinking. I multitask when I'm on the phone with any sort of customer service. I just want it to be SILENT, thank you very much.
But the really, really annoying thing is when I'm on hold I have to listen to this steady stream of AT&T pitches. The absolutely most annoying part is when the recorded spokesperson tells me how much money AT&T spends on customer satisfaction. Yeah, I really want to hear that particular pitch when I'm wasting hours on the phone to fix stuff they screw up.
Many companies are guilty of this, of course. I don't understand what they're thinking. I multitask when I'm on the phone with any sort of customer service. I just want it to be SILENT, thank you very much.
I’m frustrated
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Inappropriate?I so feel your pain. I've been exasperated by the exact same issue with AT&T and actually wrote down several of their pitches to do a blog post about it. That issue, and the fact that they invariably send me to at least 3 different departments before sending me to the right one. And that final stop generally takes about 5 mintues. After 40 minutes of being on hold and explaining my issue to several of the wrong people over and over. Think of the money they're wasting by being incompetent! I guess that's why they feel the need to assault you with ads as you're on hold.
I’m annoyed
1 person thinks
this is one of the best points
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Inappropriate?It particularly annoys me when a phone company uses the service they are providing you (the phone connection) a sales channel.
I’m ticked
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Inappropriate?No kidding. I bought a GoPhone today as a gift and have been doing the setup. Incredibly annoying, especially when you are forced to listen to the pitch BEFORE you are allowed to hear the menu options.
I’m annoyed that my time is wasted
