What can I do about my horrible DSL service?
My DSL randomly stops working every other day or so, and is dead for hours at a time - or sometimes longer - for no apparent reason. When I try to manually reconnect, my router tells me it can't get an IP address from the PPoE server. Then, a few hours later, it starts working again as abruptly as it stopped.
I've done all the standard things (checked filters on the jacks, etc), and have had your tech guys come to my house twice already. Both times they confirmed that everything was working OK inside, and that the problem was most likely at the main box down the street. Both times they claimed to have fixed the issue after checking , and it seemed that things did indeed work better - for a week or so. Then the random outages resumed.
Your infuriatingly bad customer support has yet to provide me with any helpful information. When I call, and am finally able to reach an actual human (usually after waiting 20 minutes, being disconnected, or both), all I get is someone following a scripted set of inane questions like "What kind of computer are you using?". When they run tests on the line, they tell me that everything appears OK.
"The problem is probably on your end, so please check your filters again sir."
The bottom line is that you simply aren't providing the service I'm paying for, which is functional DSL.
What can I do?
Can I, like, take you to court or something?
I've done all the standard things (checked filters on the jacks, etc), and have had your tech guys come to my house twice already. Both times they confirmed that everything was working OK inside, and that the problem was most likely at the main box down the street. Both times they claimed to have fixed the issue after checking , and it seemed that things did indeed work better - for a week or so. Then the random outages resumed.
Your infuriatingly bad customer support has yet to provide me with any helpful information. When I call, and am finally able to reach an actual human (usually after waiting 20 minutes, being disconnected, or both), all I get is someone following a scripted set of inane questions like "What kind of computer are you using?". When they run tests on the line, they tell me that everything appears OK.
"The problem is probably on your end, so please check your filters again sir."
The bottom line is that you simply aren't providing the service I'm paying for, which is functional DSL.
What can I do?
Can I, like, take you to court or something?
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Inappropriate?I had something similar-ish happen when I moved into my 1959 house. Finally I said, "Just send a technician out here, and I'll foot the bill if it's something wrong inside the house." I strongly suspected it was a problem at the box they put on the side of the house. Indeed, the super-pleasant, customer-service oriented, female technician said, "Yep, they should have know to test for this." It was (I'll get the technical words wrong) a MUX that they used to put on the line as a filter back in the day. She removed it and now I've had no problems for a year!
1 person says
this solves the problem
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Inappropriate?I'm so glad that it's not just us! Today is the seventh day in the last week-and-a-half that our AT&T DSL has just plain died randomly, for no apparent reason, only to give me an error message that does nothing to help, because it doesn't even apply to the situation. And, yeah, when it goes, it's gone for several hours at a time. We've had this service at my house for just under two years, and though it would occasionally bork, it's never been this bad. Even the neighbourhood unsecured wi-fi network that I mooch off of when this happens seems to be affected, though not nearly as badly as at my house (I'm using it right now to write this, since ours has been dead since last night). Like a lot of people, most of my life happens only when I've got a connection, and everything around me grinds darn near to a stand-still when I don't. This whole thing makes me want to drive down there and rip their balls off. Though, I haven't bothered calling them up to scream at them, yet — I'm just not in a position at the moment where I have the patience and energy to rip a new one in somebody who's barely got two brain cells to rub together. I just keep hanging in there, hoping it'll work itself out without my interference, since I have way too many other things on my mind right now.
I’m not sure whether I want to scream or cry.
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Inappropriate?I have had problems with my dsl randomly disconnecting for months now! Numerous calls to tech support have not provided any solutions. I'm wondering if trying a new modem might solve the problem...or if I should just switch to a different internet provider.
I’m Fed up[
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Inappropriate?My problem, thought not entirely similar but enough for me to write this. We've moved to a new apartment 3 weeks ago. Told AT&T about it a week before we move. After 3 weeks and speaking tirelessly with more than 12 different customer reps from three different departments, I have almost had it with them. And to push me off the edge, I received a bill for the month I have no internet access. Anyway, at least I got that resolved and they offered to credit me back for just one month's service. I have to wait another 5 working days and who knows if it will work. The most irritating thing is that all 12 of them have different stories and no working knowledge of how the AT&T system works. It does not comfort me when one customer rep tells me that the other customer rep is most probably lying. Idiots!
I’m wanting to take them to court too.
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Inappropriate?I hear ya! My boyfriend has been without DSL service for two weeks now. He's also spent a total of 5 hours on the phone with them helping troubleshoot the connection. The clincher? A tech was supposed to come out today with a new modem, and never showed. Their excuse? NO ONE TOLD HIM. Unbelievable.
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Inappropriate?I have a related problem with AT&T DSL, which I've been documenting over here.
http://getsatisfaction.com/att/topics...
Really, we pay a lot of money for service this mediocre.
I’m wondering if we're a 'class' in the sense of 'class action.'
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