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How do I know I can trust you with my email password?
You guys have been reading my mind! I love the cloud but I worry about my data. I'm glad to see someone is well on the way to solving the problem.
My question: nowadays an email password would be all an identity thief needs to impersonate me at an online retailer and could be a big first step toward cleaning out my bank account. It's a much bigger deal than SSN/birthdate/mother's maiden name ever was. How do I know that I can trust you with my email password?
My question: nowadays an email password would be all an identity thief needs to impersonate me at an online retailer and could be a big first step toward cleaning out my bank account. It's a much bigger deal than SSN/birthdate/mother's maiden name ever was. How do I know that I can trust you with my email password?
I’m cautious
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Inappropriate?That's a tough question. Believe me, we would rather not have it. But until the big email platforms support OAuth or something similar, it's just a fact of life that we need to ask for passwords. What we can do is say that we absolutely respect your privacy, and we protect all passwords with industry standard encryption.
1 person says
this answers the question
1 Comment Add a comment
This answers the question
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Damon, thanks for the quick and honest reply.
Of course it raises the question of why I trust my email provider in the first place. Are there models for establishing trust in other loosely regulated industries? The old-industry way would be to identify your distinguished executives and board, to build a big fancy building, and otherwise to try to look "respectable." In the Enron-Madoff era that's not a convincing formula even if you had the capital for it. I'm not sure what the "web 2.0" way would be.
I realize I'm drifting into philosophical territory here. These aren't problems a young company can solve by itself, but they're problems the field as a whole certainly needs to address.
Thanks again. -
Inappropriate?The way we handle this is to try to engage with our users as much as possible so that we can answer and address their concerns to the best of our ability. We believe that honest, hard work goes a long way. And if we mess up, we'll do our best to fix it.
