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Cannot save from registered Application in Vista
Balsamiq is really great, however on my laptop running under Vista I have the problem that I registered the software but still cannot save mockups. Other 'registered only' features like multiple mockups open, copy snapshot, export, etc are working. When I want to re-register the software, it tells me that it is alreay registered.
Current Balsamiq version is 1.6.25.
I ran it as Admin - no success
I reinstalled it - no success
Any clue?
PS: did I mention: awsome software, works great on my desktop PC with XP :-)
Current Balsamiq version is 1.6.25.
I ran it as Admin - no success
I reinstalled it - no success
Any clue?
PS: did I mention: awsome software, works great on my desktop PC with XP :-)
I’m confused
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Inappropriate?Hi Bernhard, that's a strange one! What do you mean with "cannot save"?
Do you still see the "you need to register" dialog, or simply the files aren't there?
Can you maybe send me your log files? They are here: C:\Users\<yourusername>\AppData\Roaming\BalsamiqMockupsForDesktop.#numbers#\Local Store
Make sure you quit the app before grabbing the .log file.</yourusername> -
Inappropriate?Hi Giacomo
Well basically, the save-dialog does not show up. If I quit the application, I am asked if I want to save, if I say (well, if I klick) 'Save' just nothing happens.
The logfile looks as follows (hope it tells you more than it does me):
22:47:17 GMT+0200 === Balsamiq Mockups version 1.6.25 - 07/28/2009 14:14 11:28 (Air). Logs for Wed Aug 5 2009 ===
22:47:17 GMT+0200 Did you know you could use Balsamiq Mockups from the command line?
22:47:17 GMT+0200 Usage:
22:47:17 GMT+0200 Balsamiq Mockups register <organizationname> <serialkey>
22:47:17 GMT+0200 - registers this Mockups copy with the provided serial key info
22:47:17 GMT+0200 Balsamiq Mockups export <inputxmlfilepath> <outputimagefilepath>
22:47:17 GMT+0200 - exports the provided bmml or xml file to a PNG file
22:47:17 GMT+0200 Balsamiq Mockups unregister
22:47:17 GMT+0200 - un-registers Balsamiq Mockups from this computer
22:47:17 GMT+0200 Balsamiq Mockups version
22:47:17 GMT+0200 - prints the current version of Mockups for Desktop
22:47:17 GMT+0200
22:47:17 GMT+0200 Examples:
22:47:17 GMT+0200 Balsamiq Mockups register yourCompanyName 123abc
22:47:17 GMT+0200 Balsamiq Mockups c:\foo\bar\myMockup.bmml c:\myimages\myMockup.png
22:47:17 GMT+0200 Balsamiq Mockups unregister
22:47:17 GMT+0200 Balsamiq Mockups version
22:47:18 GMT+0200 #APP# onShowLibraryChange: _model.sL:true
22:47:18 GMT+0200 ADDING LIBRARY
22:47:18 GMT+0200 #APP# addLibrary:true
22:47:18 GMT+0200 #APP# onShowLibraryChange: _model.sL:true
22:47:18 GMT+0200 ADDING LIBRARY
22:47:18 GMT+0200 #APP# addLibrary:true
22:47:18 GMT+0200 setCurrentPath:?0
22:47:18 GMT+0200 #APP# onLibraryReady true
22:47:31 GMT+0200 saveAs: _lastOpenPath:F:\AGC_1
22:47:31 GMT+0200 _saveAsFile.nativePath:F:\
22:47:50 GMT+0200 saveAs: _lastOpenPath:F:\AGC_1
22:47:50 GMT+0200 _saveAsFile.nativePath:F:\
22:47:56 GMT+0200 saveAs: _lastOpenPath:F:\AGC_1
22:47:56 GMT+0200 _saveAsFile.nativePath:F:\
</outputimagefilepath></inputxmlfilepath></serialkey></organizationname>
I’m still confused
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Inappropriate?Hi Bernhard, thanks for the logs, that's very very strange indeed.
Would you mind trying something?
1. Quit Mockups
2. Delete the C:\Users\yourusername\AppData\Roaming\BalsamiqMockupsForDesktop.#numbers#\Local Store\MockupsCookies.db file
3. Launch the app
4. Make a change and try to save
if it still happens, send me the logs again at peldi@balsamiq.com?
I’m eager to find the issue and fix it, I don't like this bug!
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This reply was removed on 08/06/09.
see the change log -
Inappropriate?It woooorks!! Great! Joy! Thx! Many Times! I will definitely suggest your tool as the standard mock-up tool in our company!
Best regards
Bernhard
I’m thankful
EMPLOYEE
