Get your own customer support community
 

How about reaching out to local universities for explorative projects!

This idea comes from reading about Carnegie Mellon's work with the US Postal service. They re-designed the Domestic Mail Manual. More impressively, the project had great internal influence, you can read more about it here: http://www.cmu.edu/PR/releases05/0503...
 
happy I’m curious if other choics exist.
Inappropriate?
1 person likes this idea

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