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My Bart tickets get demagnetized far too easily
The cards are extremely sensitive, and having them get nullified so quickly after purchasing means I'm now conditioned to buy low dollar value cards. That's not the convenience that was intended, I suspect.
Secondly, the process of replacing demagnified cards is archaic. I have to go to a clerk in one of the booths, show them my card, and they dig through existing cards with remainder value. Often they can't find cards with equivalent value. Why don't they have the ability to create replacement cards?
Despite this, I think BART is overall very well run and quite a pleasure to ride. Keep up the good work.
Secondly, the process of replacing demagnified cards is archaic. I have to go to a clerk in one of the booths, show them my card, and they dig through existing cards with remainder value. Often they can't find cards with equivalent value. Why don't they have the ability to create replacement cards?
Despite this, I think BART is overall very well run and quite a pleasure to ride. Keep up the good work.
I’m annoyed
2
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The best solution from everyone
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If you ride BART often, check out their "EZRider" program [see https://ezrider.bart.gov/ezrider/]. It allows you to pay for your BART rides using some sort of RFID/wireless system with the nice benefit that the card can't be demagnetized.
Plus the EZRider card gets linked to your credit card to automatically refill its value when needed.
3 people say
this solves the problem
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Inappropriate?They have little card holder pouches at every booth. Grabbing one of those and sticking your card in it will help. But I think you're right about the biggest problem being the difficulty in getting a replacement card. I wonder if they have anything in the works to fix this?
1 person says
this solves the problem
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Inappropriate?If you ride BART often, check out their "EZRider" program [see https://ezrider.bart.gov/ezrider/]. It allows you to pay for your BART rides using some sort of RFID/wireless system with the nice benefit that the card can't be demagnetized.
Plus the EZRider card gets linked to your credit card to automatically refill its value when needed.
3 people say
this solves the problem
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Inappropriate?Neato!! I'm getting one of those today, thanks for the suggestion Bradley (and Hi!).
I’m excited to learn about new things
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Inappropriate?Oh, one question, it says for the "Pilot Program", does that mean it works in limited locations or something?
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Inappropriate?It certainly works in all BART stations. I think they are calling it a Pilot Program because it'll be replaced by the TransLink [http://www.translink.org/] fare system eventually. At that time, the EZRider FAQ [https://ezrider.bart.gov/ezrider/faq.jsp] indicates that you'll be able to switch to TransLink.
I’m excited
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Inappropriate?Thanks for the good suggestions in this thread!
My BART cards demagnify if I put my phone and ticket in the same pocket, regardless of if the phone is off or on.... Sometimes if the phone and card are just in the same general vicinity, eg one in my pocket and one in my purse, which hangs near my pocket.
You can only get a refund at two stations in San Francisco. I got a replacement card for some of them; the attendant handed me back another stack and told me he couldn't refund them because I had purchased them with a credit card. He gave me a postage paid envelope and told me to mail them in to BART headquarters for a refund.....
I never received acknowledgment or a reply.
I’m irritated with BART's indifference to my plight
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Inappropriate?Yes, I had this experience as well. It all feels very accidental.
I'm excited about the other suggestions mentioned, but I'm really surprised that they're not promoted prominently in the stations (though I realize that one program is still in pilot mode). In the London Tub stations the OysterCard is incredibly prominent and it caused me to purchase on right away during my one week visit. I ride BART every week and had no idea about the options.
I hope BART advertises the new options quite visibly in the future. People will appreciate it!
I’m hopeful
2 people say
this solves the problem
