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Your Payment System Is Broken... Badly
why is your payment gateway pending 40 charges on my account currently?
my chase account shows 40 pending charges to your company, and yet i am now receiving an email every 30 seconds from your payment system saying I've been declined. That's every 30 seconds since 12:12 last night.
my chase account shows 40 pending charges to your company, and yet i am now receiving an email every 30 seconds from your payment system saying I've been declined. That's every 30 seconds since 12:12 last night.
I’m about to get legal
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The best answer from the company
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We will let you know exactly what happened after we investigate it. For now, it seems to only have happened on your account. I will contact our Payment Gateway and make sure the charges are voided and credits immediately.
Very sorry for this. It is quite embarrassing and we will make this right for you.
Chris
The company says
this answers the question
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Inappropriate?Terribly sorry, this should stop now. We're investigating. We'll send you follow up by email.
I’m confused
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Inappropriate?Can the 39 erroneous pending charges be removed from my account as well? And can we get a report of what happened?
I’m anxious
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Inappropriate?We will let you know exactly what happened after we investigate it. For now, it seems to only have happened on your account. I will contact our Payment Gateway and make sure the charges are voided and credits immediately.
Very sorry for this. It is quite embarrassing and we will make this right for you.
Chris
The company says
this answers the question
EMPLOYEE
EMPLOYEE