Beatport doesn't allow you to acccess it's Contact page or Customer Support page without loggin in first.

I used beatport for the first time 2 days ago, i ordered 26 tracks paid for them on my card, started downloading but 5 tracks didnt download, i've been emailing them since but haven't heard nothing from them, it seems they dont give a s**t as long as they got your money first, i definatley wont be using beatport again, nor will i ever reccomend beatport to any other DJs, this feels like ive been mugged, im gonna stick with the ministry of sound music download store and i reccomend other DJs do the same. http://www.mosdownload.com/ they have a bigger track selection, they are cheaper, you get 2 download attempts, their very proffesional and helpful, ive had one failed download with MOS, so i emailed them and within 5 hours they email me back and gave me another 6 download attempts, this is how beatport should start treating thier customers otherwise the'll all disappear, like me.

hey dazzle -- that's really lame! you should add your complaint as a new topic here so it will get more exposure. good luck getting a refund or at least more attempts to download!

Been trying to contact them for a week now, every time I email them I get:

Final-Recipient: rfc822;support@beatport.com
Action: failed
Status: 5.1.1

Bounces.

Emailing from gmail so I'm pretty sure my email is RFC compliant.

Tried to phone and just mailboxes, also sent a query via the website with now reply.

Bought about 80 songs in the past 2 weeks 9 are corrupt. Thieves.

Hey alex, well it seems we've both been had, i've still had no luck contacting them either, its not the money that's the issue for me as its only a very small amount (£6.70) its the fact they dont respond when you have a problem,MOS responded in double quick time when i had a problem dowloading one track, so why cant beatport do the same.

Alex i recommend you give the ministry of sound a try, i honestly dont think you'll be disappointed & you'll save money not lose it.
http://www.mosdownload.com/

Thanks but MoS doesn't have the tunes I play nor does it have them in .WAV format which I need.

I've used beatport for about 10 months now, and this is the first time I've been unable to contact them.

Alex, I notice that their forums are also disabled. When was the last time you bought from them?

I bought from them about 36 hours ago....

Thanks, that is super helpful to know!

That's great to know. Thanks, Laura!

It still kind of irks me that you have to log-in to actually contact someone.

Hello again,
this time i have good news, i had a reply from beatport this morning & i now have my missing tracks, however all this has put me off buying from beatport again, if other website can respond to customer's complaints within a day why can't beatport, 5 days is just not acceptable, so come on beatport sort out these problems because apart from these problems youv'e got a good website, but i still wont be back.

I will be back on this website to see how others are getting with the issues they have with beatport, and possibly with more complaints.

Still haven't got a reply since, I've emailed them on numerous times. I just emailed them again today.

Remedy

Still haven't got a reply since, I've emailed them on numerous times. I just emailed them again today.

Remedy

Hi im back,
the last time i was here i said i would never use beatport again, but a dj friend of mine convinced me to give them another try so i did,
last night i bought 18 tracks from the beatport website at a cost of £26.82 i was expecting a couple of tracks to be missing, after download was complete, what i didn't expect was all 18 tracks to be missing, thats right £26.82 of my hard earned cash for nothing, a couple of tracks missing wouldn't have been so bad ,but my entire order, beatport are getting worse not better, their a joke, they are incompetent,unprofessional,& uncaring, especialy once they get your money.
They say it takes 24 to 48 hrs to respond to complaints, tell me beatport would you wait 24 to 48 hrs for payment!!! i think not.
"beatport" you should be called "be poor" because thats the kind of service people are getting, and we will all end up poor if this
mickey mouse company keeps taking our money.

problem Sorted,
Get satisfaction what a marvelous website this is.

Well I've tried contacting Beatport on several occasions with no reply. I can't purchase any tracks from my account. All that comes up is the gateway fraud message. I've turned off the automatic purchase mode, there's not too many tracks in the check out basket at one time and all my cards are working fine. Plus I've tried the account on different machines and internet connections... no go!.

After spending almost £1000 on Beatport personally I expect better customer service than just being completely ignored.

I've ended up using www.Juno.co.uk instead. No problems there at all.

Hi chris,
thanks for the link to juno, i think i will be giving them a try in future, i've had it with beatport just keep having to many problems..... if dance music is your thing you may wanna give mos download site a try no problems there either...
http://www.mosdownload.com/

Mosdownload is great,
So is http://www.boomkat.com/ for a different selection.

Nice one scotty i will be giving that one a try as well.....

Hi Laura --

It's nice to see there's some Beatport representation on this site. I also had problems with my Beatport account, went through rounds of emailing resetpassword@, with most of my emails going unanswered and without the problem ever being resolved. I ended up creating a new account with a different email address. It was horrible customer experience, but I was still willing to shop.

After my experience with the customer survey today though, I'll be trying some of the other services listed in this thread.

http://getsatisfaction.com/beatport/t...

Hi Laura --

Thanks for replying so quickly, and with such a customer-friendly perspective. I'll email my current account along with the old one (which can probably just be deleted...?)

Hello again Laura.

There has been a rapid response to the issues and now my account has been sorted by Roberta.

Thanks to the Beatport team.

I'm back shopping again.

Cheers

Chris

I mistyped my password once too often and was locked out; I can't contact anyone to fix the problem, and the account email address sends nothing in return... even a simple acknowledgement that the email has been received would go a long way toward fixing the issue.

Thanks for taking a look at this!

I have had trouble loggiing in to my beatport account now for about a month, I have tryed to reset my password but still with no luck. I f you could rectify this problem it would be greatly appreciated. Thanks. My beatport username is Paulio2261.

Hello again!! My password was reset and was working fine until the next day! Can you send me another email to access my beatport account? Thanks. =]

Thanks Laura!! All seems to be working fine now!! Cheers =]

I can't seem to log in to my account again....could you rectify this problem please?? =}