Bell.ca Account: CAN'T RESET PASSWORD, ARGHHHHHH!!!!

I went to the bell website today to take a look at my e-bill for the month. When I go to sign into my "My Bell" account, I realize that I had completely forgotten my password. So, I decide to reset it. I had to type in my e-mail, my username, and the answer to a secret question. I typed in everything correctly, there were no mistakes whatsoever, BUT the stupid website didn't allow me to reset my password. I kept telling me to sign into my account. Bell.ca is a piece of crap, how the hell am I supposed to sign in if I don't even remember my password, and I'm trying to change it. Pissed the hell out of me, anyway, anyone know what to do in this situation?