Bell Customer Service is Very Poor

I have had problems with my phone line and internet service with Bell since February customer service has been contacted numerous times I have sent a letter to management which I got no response from. After more calls I spoke to Patrick at the complaints department so it finally got fixed and he promised me he would follow up and he didn't. he promised me compensations and we didn't get it. Now our phone is having the same problem and our internet isn't working again. So we booked a service call and took a day off work last Friday and sometime in the late afternoon my husband called in to find out where the service man was. We were told oh we're not coming we're going to try to fix it outside which is something they tried to do three times the last service calls. I can't believe Bell is spending all of this money on a new "er" ad campaign to drum up new business. Maybe if they actually took care of the customers they already have they wopuldn't loose so much business. The whole situation is so frustrating I can't wait to switch to rogers!!!