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I went in to best buy to purchase a total of about 5 things that would have added up to about $100 but left very unhappy when it was impossible to get an assistance by sales people because I wasn't buying a major appliance, computer or tv. I left only spending $24 ( sony hd mini video tapes) because I could not get any assistance. You all should pay more attention to us smaller buys.
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Inappropriate?Hey fiascoqueen,
I’m sorry to hear about your recent experience! I certainly understand how frustrating it can be when you’re unable to find an associate that’s able to assist you, especially when looking to make a relatively simple purchase. I assure you though that this is not the kind of experience that Best Buy® wants for its customers and that our stores usually have several options available to avoid this kind of situation.
That being said, remember that you can always speak with an associate at your local store’s customer service desk if you are unable to find a sales person that’s able to assist you. They’d be glad to help you out, and should be able to answer any questions you may happen to have. Some of our stores even offer a “personal shopper” service that lets you schedule time with a product specialist who can help you navigate the store, so make sure to ask an associate for more information during your next visit!
Thanks for letting us know!
Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.
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