No ipod for my soldier because of not so rapid exchange.

Who has my ipod????? On September 7th my husband turned in an i pod under the warranty for rapid exchange at the Elk Grove California store . We received a replacement 5 days later that was broken out of the box. He
returned the broken repalacement to the Stockton California store and was told he would have a new one in 3-5
days. On September 23rd he called Stockton to find out why we still do not have a replacement and was told the
Elk Grove store had not closed out the ticket. A few minutes later Mary the store manager called us back and
said it was taken care of and we would have a new ipod in a few days. September 3rd still no Ipod. I called the
store and was told Mary was on vacation and I talked with Larry B the acting store manager and was again told
that he talked to Elk Grove and that it had been sent in and we would just have to wait and that maybe corporate
could help me. I called corporate this morning and was told that a ticket was written for the original ipod on
October 5th , Two days after I talked to Larry and was told it was taken care of and 13 days after we were told by
Mary that it was taken care of. I was then transferred to another agent who told me the ticket was written October 7th (TODAY'S DATE AND THE STORE ISN'T EVEN OPEN YET HOW COULD THEY WRITE A TICKET ? ) I need an ipod today to shipto my son overseas or he will not receive it in time before he ships out. NOT ONLY DOES BEST BUY NOT CARE ABOUT IT'S CUSTOMERS IT DOESN'T CARE ABOUT OUR TROOPS. My questions are: Who is overseeing these people who tell you whatever you want to hear to get you off the phone. Why can a customer not talk to a regional manager or anyone above the store manager ? And How am I supposed to get an Ipod today to send to my son ? I have contacted both of the local television news consumer help departments and I would love to be able to tell them that this matter is closed.