Thanks Best Buy!

I encountered an unpleasant situation this past weekend at a Best Buy location near my home. I was very upset, so I immediately came home and sent an email to Best Buy explaining the situation. I immediately received an auto reply stating that someone would contact me in 3 business days. Today, (day 3) I received a reply that offered solutions to avoid experiencing the situation again, however he promised to notify the store manager of my concerns. I wanted to write this because I am sure that stores receive negative comments more often than positive. Also, there are times when customers have to take responsibility for some situations and in my case, I was guilty of not doing all that I could to receive a positive outcome. I really want to thank Bill for his response which helped me to see the situation in a different light. From this day forward, I will learn to take responsibility, as opposed to being quick to place blame on others.

Ms. Bass
case #55389245